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- Tasks: Join our team to manage credit control and resolve broker queries.
- Company: Travelers Europe is a leading financial services provider with a focus on insurance.
- Benefits: Enjoy hybrid work flexibility, balancing office and home life.
- Why this job: Be part of a dynamic team, enhancing your skills in a supportive environment.
- Qualifications: Previous credit control experience, preferably in insurance or B2B.
- Other info: Opportunity for growth and collaboration with international partners.
The predicted salary is between 36000 - 60000 £ per year.
Travelers Europe is looking for a Credit Controller to join us in our Redhill office! We are looking for someone with Credit Control experience within the financial services industry or insurance industry. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms and resolve broker queries that may require you to connect with our Underwriters. You will also perform reconciliations.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
Primary Job Duties & Responsibilities- Accurately record, input, allocate and scan cash received.
- Process and reconcile outgoing payment requests.
- Take a proactive role in managing a portfolio of debtors.
- Perform daily and monthly complex Broker ledger reconciliations.
- Respond to relevant and complex queries and deliver excellent service.
- Evaluate information received regarding outstanding debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams.
- Ensure that default procedures are adhered to, liaising with relevant Underwriting teams as necessary.
- Agree performance targets and work towards successful achievement.
- Liaise with overseas partners in the collection of their debt.
- Prepare, submit, and maintain bad debts sent to Debt Collectors.
- Assist in month-end closure of receipting, allocations, and Broker reconciliations.
- Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience.
- Previous credit control experience.
- Credit control experience within insurance or within a Business to Business (B2B) environment preferred.
- Good working experience of Excel and Word.
- Strong analytical skills.
- Good relationship building skills both with internal and external stakeholders.
- Good I.T. System skills.
- MS Office Excel to Intermediate level (pivot tables and look ups).
Credit Controller employer: Travelers Insurance Co. Ltd.
Contact Detail:
Travelers Insurance Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the insurance and financial services industry. Understanding the specific challenges and regulations in these sectors will help you stand out during interviews and discussions.
✨Tip Number 2
Brush up on your Excel skills, especially pivot tables and lookups. Being able to demonstrate your proficiency in these areas can give you an edge, as they are crucial for the role.
✨Tip Number 3
Prepare to discuss your experience in managing debtor portfolios and resolving complex queries. Be ready to share specific examples that highlight your problem-solving skills and relationship-building abilities.
✨Tip Number 4
Research Travelers Europe and their approach to credit control. Understanding their values and how they operate can help you tailor your conversations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your credit control experience, especially within the financial services or insurance industry. Use specific examples to demonstrate your skills in managing debtors and resolving queries.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the job duties, such as handling broker queries and performing reconciliations.
Highlight Technical Skills: Emphasise your proficiency in MS Office, particularly Excel. Mention any experience with pivot tables and lookups, as these are important for the role. Provide examples of how you've used these skills in previous positions.
Showcase Relationship Building: Since the role involves liaising with various stakeholders, include examples of how you've successfully built relationships in past roles. This could be with brokers, underwriters, or other teams, demonstrating your strong interpersonal skills.
How to prepare for a job interview at Travelers Insurance Co. Ltd.
✨Showcase Your Credit Control Experience
Make sure to highlight your previous credit control experience, especially if it's within the financial services or insurance industry. Be prepared to discuss specific examples of how you've successfully managed debtors and resolved queries.
✨Demonstrate Analytical Skills
Since strong analytical skills are crucial for this role, be ready to discuss how you've used these skills in past positions. You might want to prepare a scenario where you had to analyse complex data or resolve a challenging reconciliation issue.
✨Build Rapport with Stakeholders
This job requires good relationship-building skills. Think of examples where you've effectively communicated with both internal and external stakeholders. Showing that you can maintain positive relationships will be key during your interview.
✨Familiarise Yourself with MS Office Excel
As the role requires intermediate Excel skills, brush up on pivot tables and lookups before your interview. You may be asked about your proficiency, so being able to demonstrate your knowledge will give you an edge.
