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For Companies At a Glance
- Tasks: Coordinate IT projects, manage change requests, and provide user support.
- Company: Join a leading tech company in Stratford, delivering bespoke IT solutions.
- Benefits: Enjoy a salary of £30,000 - £35,000, hybrid work options, and professional development.
- Why this job: Be part of innovative projects, enhance your skills, and make a real impact.
- Qualifications: Experience in IT support or project coordination; strong communication and organisational skills required.
- Other info: Office-based for the first 3 months, then hybrid working available.
The predicted salary is between 30000 - 35000 £ per year.
A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.
The IT Project Support Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.
Here's What You'll Be Doing:
- Coordinating IT projects and ensuring effective communication between stakeholders
- Acting as a liaison between the development team and clients, managing change requests and resolving system errors
- Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
- Working closely with the server hosting company to manage support requirements and technical issues
- Overseeing new IT projects, ensuring deadlines and objectives are consistently met
- Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
- Supporting the IT Director in scoping new projects and attending client meetings
- Delivering client training on IT systems to ensure users are well-equipped
- Producing comprehensive system manuals and documentation for both clients and internal teams
- Maintaining clear, professional communication with clients, addressing queries and concerns effectively
- Contributing to the continuous improvement of IT support processes and overall operational efficiency
Here Are The Skills You'll Need:
- Previous experience in IT support, project coordination, or a related role
- Strong understanding of IT systems, software, and troubleshooting methodologies
- Excellent communication and interpersonal skills for client and stakeholder liaison
- Ability to manage multiple projects simultaneously with strong organisational skills
- Experience working with server hosting companies and an understanding of hosting-related support requirements
- Knowledge of IT project management methodologies and tools is advantageous
- Familiarity with programming and web development concepts
- Proven ability to produce clear and concise system manuals and documentation
- Strong problem-solving skills with a proactive approach to issue resolution
- A collaborative team player who can also work independently when needed
Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.
Here Are The Benefits Of This Job:
- Salary of £30,000 - £35,000 depending on experience
- Office-based in Stratford for the first 3 months during onboarding and probation
- Hybrid working pattern after probation: 3 days in-office, 2 days remote
- Opportunity to work on innovative IT projects within a dynamic and collaborative team
- Access to professional development and training opportunities to enhance your career
A career as an IT Project Support Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.
IT Project Support Coordinator employer: The Opportunity Hub UK
Contact Detail:
The Opportunity Hub UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Project Support Coordinator
✨Tip Number 1
Familiarise yourself with the latest IT project management methodologies and tools. Being well-versed in these can help you stand out during interviews, as it shows your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the IT support and project coordination sectors. Attend industry events or join online forums to connect with others who may provide insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple projects or resolved complex IT issues in the past. This will demonstrate your problem-solving skills and ability to handle the responsibilities of the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding our focus on collaboration and continuous improvement will help you align your responses during the interview, showcasing that you're a great fit for our team.
We think you need these skills to ace IT Project Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and project coordination. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company and the role. Mention your previous experiences that align with the responsibilities of the IT Project Support Coordinator, and express your enthusiasm for contributing to their team.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've effectively liaised between teams or clients in past roles. This could be through specific projects or situations where your communication made a difference.
Highlight Problem-Solving Abilities: Include instances where you've successfully resolved technical issues or managed change requests. This will demonstrate your proactive approach and ability to handle challenges, which is crucial for this position.
How to prepare for a job interview at The Opportunity Hub UK
✨Understand the Role
Make sure you have a clear understanding of the IT Project Support Coordinator role. Familiarise yourself with the responsibilities, such as coordinating projects and managing change requests, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Communication Skills
Since this role involves liaising between various stakeholders, be prepared to demonstrate your excellent communication skills. Share examples from your past experiences where you effectively communicated complex information to clients or team members.
✨Prepare for Technical Questions
Brush up on your knowledge of IT systems and troubleshooting methodologies. Expect questions that assess your technical expertise and problem-solving abilities, especially related to system issues and project management.
✨Highlight Your Organisational Skills
The ability to manage multiple projects simultaneously is crucial for this position. Be ready to discuss how you prioritise tasks and keep projects on track, perhaps by sharing specific examples of past project coordination.
