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- Tasks: Welcome patients, manage inquiries, and maintain clinic organisation.
- Company: Join UK Vein Care, a leading specialist in varicose vein treatment with a patient-first approach.
- Benefits: Enjoy a supportive work environment and gain valuable healthcare experience.
- Why this job: Be part of a growing team dedicated to exceptional patient care and satisfaction.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity to grow within a rapidly expanding healthcare group.
The predicted salary is between 24000 - 36000 £ per year.
About UK Vein Care & Nordic Health Group
UK Vein Care is a specialist healthcare provider focused on the diagnosis and treatment of varicose veins. With six clinics across the UK - and growing - we are proud to offer patients convenient access to expert-led care, delivered in a welcoming and professional setting. Our dedicated vascular specialists and clinical teams are committed to providing the highest standard of treatment and patient experience.
UK Vein Care is part of the Nordic Health Group, a leading European provider of specialist outpatient care with more than 50 clinics across Denmark, Norway, Sweden, the Netherlands, and the UK. Together, we are shaping the future of healthcare through innovation, clinical excellence, and a deep commitment to patient-centred service.
Your Role: Making Every Patient Visit Exceptional
We are looking for a dedicated and compassionate individual to join our team in a dual-role capacity as a Patient Advisor & Clinic Coordinator. As Clinic Receptionist / Coordinator:
- Welcome patients to the clinic, ensuring a warm and professional first impression.
- Maintain a high standard of organisation in the clinic environment.
- Respond promptly and compassionately to patient inquiries via phone and email.
- Goal-driven, with a passion for helping people and achieving high patient satisfaction scores.
- Be part of a growing, patient-first healthcare group with an ambitious vision.
- Gain experience in both clinical and administrative aspects of healthcare delivery.
Front of House Specialist / Receptionist employer: UK Vein Care
Contact Detail:
UK Vein Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Specialist / Receptionist
✨Tip Number 1
Familiarise yourself with UK Vein Care's services and values. Understanding their commitment to patient-centred care will help you align your responses during interviews, showcasing your passion for helping others.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Being able to convey empathy and professionalism over the phone and in person is crucial for a Front of House Specialist role.
✨Tip Number 3
Network with current or former employees of UK Vein Care or Nordic Health Group. They can provide valuable insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various patient scenarios, as this will demonstrate your problem-solving skills and dedication to patient satisfaction.
We think you need these skills to ace Front of House Specialist / Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Front of House Specialist / Receptionist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Create a CV that showcases your experience in customer service, administration, and any healthcare-related roles. Emphasise your ability to create a welcoming environment and your communication skills, as these are crucial for this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for patient care and your commitment to providing exceptional service. Mention specific examples from your past experiences that demonstrate your ability to handle inquiries and maintain organisation in a busy environment.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at UK Vein Care
✨Showcase Your People Skills
As a Front of House Specialist, you'll be the first point of contact for patients. Make sure to highlight your experience in customer service and how you create a welcoming atmosphere. Share specific examples of how you've handled difficult situations with empathy and professionalism.
✨Demonstrate Organisational Skills
This role requires maintaining a high standard of organisation. Be prepared to discuss your methods for staying organised, whether it's through digital tools or traditional methods. You might even want to bring a sample of your organisational system to show how you manage tasks effectively.
✨Understand the Company’s Values
UK Vein Care prides itself on patient-centred service and clinical excellence. Research the company’s mission and values, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle patient inquiries. Prepare for scenarios where you might need to prioritise tasks or deal with an upset patient. Practising your responses can help you feel more confident during the interview.
