Retention Lead

London Full-Time 48000 - 64000 £ / year (est.) No home office possible

3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Direct message the job poster from HarnhamSenior Recruitment Consultant – CRM, Data Strategy, Digital and Customer Insights at Harnham RETENTION LEADHYBRID – SOUTH EAST LONDON – 3 days a week in the officeTHE COMPANYThis prize competition business operates with a subscription-based model, and they are currently going through a rapid expansion!THE ROLEAs a Retention Lead, you can expect to be involved in the following:Own and develop the business\’ customer retention strategyAddress churn issues and maximise customer lifetime valueEnsure communications with the subscriber base are effectiveIdentify key behavioural triggersWorking closely with CRM, product, customer service, and the CFOYOUR SKILLS AND EXPERIENCEExperience in a dedicated retention role, ideally within digital subscriptions or gamingStrong understanding of LTV and churnUnderstanding of data and its importance in informing retention strategiesFamiliarity with CRMBENEFITSSalary up to £80,000Great opportunity for ownership and to build a team further down the lineDirectly report into the C-suiteHow to applyExpress your interest by sending your CV to Theo via the apply link on this pageSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function MarketingIndustries Gambling Facilities and Casinos and Advertising ServicesReferrals increase your chances of interviewing at Harnham by 2xSign in to set job alerts for \”Retention Specialist\” roles. London, England, United Kingdom 2 weeks agoRetention Marketing Executive, Subscriber Engagement London, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 day agoCustomer Relationship Management Manager Greater London, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 day agoChelmsford, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 20 hours agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 18 hours agoTeam Coordinator for Vice President Investor Relations & Corporate Strategy Uxbridge, England, United Kingdom 1 week agoLondon, England, United Kingdom 12 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Retention Lead employer: Harnham

Join a dynamic and innovative team in Orpington as a Retention Lead, where you'll have the unique opportunity to shape and implement a comprehensive retention strategy in a high-growth environment. With a strong focus on employee development, collaborative work culture, and the chance to make a significant impact on customer engagement, this role offers not just a competitive salary but also the chance to work alongside a commercially-minded leadership team dedicated to your success. Embrace the challenge of reducing churn and enhancing customer lifetime value while enjoying the benefits of a supportive workplace that values your contributions.