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- Tasks: Support litigation solicitors and manage member complaints with empathy and professionalism.
- Company: Join the Medical Protection Society, a leading not-for-profit protecting healthcare professionals worldwide.
- Benefits: Enjoy flexible hybrid working, 25 days leave, private medical cover, and a generous pension scheme.
- Why this job: Be part of a diverse team that values inclusivity and empowers you to make a positive impact.
- Qualifications: Ideal candidates should have knowledge of litigation processes and strong communication skills.
- Other info: We celebrate diversity and encourage all backgrounds to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Alongside a competitive salary, you will also receive:
- Up to 10% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with a NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
Main Responsibilities:
- Support the litigation solicitors to deliver fair treatment and outcomes for members and compliance with associated policies and standards set out by Council, its committees and delegated authorities
- Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
- Using the most appropriate channel of communications, keep members regularly informed ensuring the advice and support reflects policy, relevant codes of practice, is technically accurate and with outcomes delivered in a professional and empathetic manner
The Ideal Candidate:
- An understanding of the CPR and the litigation process
- Awareness/knowledge of litigated clinical negligence claims
- Strong attention to detail and focused on meeting deadlines
- Excellent verbal/written communication and interpersonal skills
- IT literate, with practical experience of using case management and telephone systems
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
About The Company:
Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
Next Steps:
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.
Litigation Assistant employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Assistant
✨Tip Number 1
Familiarise yourself with the Civil Procedure Rules (CPR) and the litigation process. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the legal field, especially those who work in clinical negligence claims. This can provide you with insights and potentially valuable connections that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with case management systems and how you've used technology to improve efficiency in previous roles. This is crucial for a Litigation Assistant position.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews or discussions about legal topics. Being articulate and confident in your verbal communication will set you apart during the interview process.
We think you need these skills to ace Litigation Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Litigation Assistant position. Understand the main responsibilities and the ideal candidate profile to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with the litigation process, particularly in clinical negligence claims. Use specific examples to demonstrate your understanding of the CPR and your attention to detail.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've effectively communicated in previous positions. This could include managing complaints or providing support to clients.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and align your skills and experiences with the requirements outlined by the company.
How to prepare for a job interview at Medical Protection Society
✨Understand the Litigation Process
Make sure you have a solid grasp of the Civil Procedure Rules (CPR) and the litigation process. Brush up on any relevant case studies or examples that demonstrate your understanding, as this will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Litigation Assistant, you'll need excellent verbal and written communication skills. Prepare to discuss how you've effectively communicated with clients or colleagues in the past, and be ready to demonstrate your ability to convey complex information clearly and empathetically.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Be prepared to provide examples of how you've successfully managed tasks that required precision and accuracy. This could include managing deadlines or handling sensitive information.
✨Familiarise Yourself with the Company Culture
Research the Medical Protection Society and its values. Understanding their commitment to inclusivity and support for healthcare professionals will help you align your answers with their ethos during the interview. Show that you’re not just looking for a job, but a place where you can contribute positively.
