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- Tasks: Coordinate the customer service team and ensure smooth operations daily.
- Company: DACHSER is a family-owned global logistics provider with a strong reputation.
- Benefits: Enjoy a permanent contract, regular hours, and a supportive work environment.
- Why this job: Join a top logistics company and make an impact in a dynamic industry.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Work in Rochdale with a friendly team focused on growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Role: Customer Service Team Coordinator
Contract: Permanent
Hours: M/F 0800-1700
Location: Rochdale
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue.
Customer Service Team Coordinator employer: DACHSER Ltd
Contact Detail:
DACHSER Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Coordinator
✨Tip Number 1
Familiarise yourself with DACHSER's services and values. Understanding their logistics operations and customer service philosophy will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Prepare examples of how you've successfully coordinated teams or managed customer service issues in the past. Be ready to discuss specific situations where you improved processes or resolved conflicts.
✨Tip Number 3
Research common challenges in the logistics industry, especially in customer service. Being able to discuss these challenges and propose solutions will show your proactive approach and industry knowledge.
✨Tip Number 4
Network with current or former employees of DACHSER on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for your interview preparation.
We think you need these skills to ace Customer Service Team Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Team Coordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, leadership skills, and any relevant logistics knowledge. Use bullet points for clarity and focus on achievements that demonstrate your capability in a team coordination role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for working at DACHSER and how your background makes you a great fit for the team. Mention specific examples of past experiences where you successfully coordinated teams or improved customer service processes.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at DACHSER Ltd
✨Understand the Company Culture
Before your interview, take some time to research DACHSER's values and culture. Being a family-owned business, they likely value teamwork and communication, so be prepared to discuss how you embody these traits.
✨Showcase Your Customer Service Skills
As a Customer Service Team Coordinator, you'll need to demonstrate your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Highlight Leadership Experience
Since this role involves coordination, it's important to showcase any leadership experience you have. Discuss situations where you've led a team or project, focusing on how you motivated others and achieved results.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, challenges they face, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
