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- Tasks: Lead the Hotel Shop, providing top-notch service and managing a passionate team.
- Company: Join Artfarm, an award-winning hospitality company known for unique experiences and community engagement.
- Benefits: Enjoy competitive pay, 30 days holiday, free meals, and discounts across multiple locations.
- Why this job: Be part of a creative team in a stunning location, delivering exceptional guest experiences.
- Qualifications: Experience in luxury hospitality or retail, strong communication skills, and a passion for service.
- Other info: Engage with the local community and enjoy career development tailored to your goals.
The predicted salary is between 28800 - 43200 £ per year.
The Fife Arms Hotel is recruiting an experiencedHotel Shop Manager to join the team.Located in the village of Braemar in the heart of the Cairngorms National Park, The Fife Arms has recently been awarded Conde Naste Readers Choice Best Hotel UK, as well as the prestigious 2 Michelin Keys, and Aberdeen City & Shires Hospitality Employer of the Year.
At the heart of the Fife Arms Hotel, Braemar, is Aladdins cave: the Gift Shop, curated by Manuela Wirth, brimming with rare, beautiful, and thoughtful objects. As Hotel Shop Manager, you will consistently provide first class service to our guests, seizing opportunities to upsell and maximise revenue by making informed recommendations based on in depth knowledge of the products available.
Our Hotel Shop Manager will be responsible for:
- Driving excellent customer service standards within the Hotel Shop and provide an exceptional customer experience without fail.
- Ensuring that The Fife Arms is represented in-store by a team who are passionate about our Hotel and ethos.
- Maintaining a consistently high standard of presentation within the Hotel Shop, including displays/visual standards, stock condition and general cleanliness.
- Stock control and loss prevention: reacting to sales trends and communicating regular updates to the Product Development Coordinator to ensure all operational demands are met.
- Management of the Hotel Shop team, including training, performance management, rostering, recruitment, and well-being.
- Engaging with the local community to build relationships and the profile of the Hotel Shop and The Fife Arms.
Youll be surrounded by a team with a creative flair and a passion for brilliant service with a desire to learn and grow. All striving to go beyond for guests, our team, and the community.
Our successful Hotel Shop Manager will have:
- Proven experience from within a similar luxury hospitality and/or retail environment.
- The enthusiasm and willingness to learn.
- Initiative, emotional intelligence, strong communication and organisation skills.
- Experience of training, coaching and mentoring others.
- The ability to work under pressure.
- A passion and ambition to deliver exceptional experiences.
Whats in it for you?
- Competitive salary plus TRONC
- 30 days holiday
- Free annual guest experience for you and a plus one
- Enhanced pension scheme
- Free food and drinks whilst on shift
- Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles and Menorca!
- Amazing sports and social events led by local social committees
- Life Assurance
- Health benefits including a health cash plan
- Employee Assistance Programme
- Career development opportunities tailored around your aspirations and goals
About Artfarm and The Fife Arms Hotel
Artfarm is a one-of-a-kind independent hospitality company founded by Iwan and Manuela Wirth. Renowned for developing and reinventing distinctive sites including the award-winning Fife Arms Hotel in Braemar, The Fish Shop Restaurant & Fish Mongers in Ballater, The Audley Public House & Mount Street Restaurant in Mayfair, London, Manuela restaurant in Los Angeles, Roth Bar, Da Costa Italian Restaurant and Durslade Farm Shop in Somerset, and Cantina Restaurant in Menorca. Artfarm uniquely brings together art, community, education, people, and place.
Located in the heart of Braemar, the hotel houses 46 beautifully appointed bedrooms – each one a homage to place, person, or event with links to the area along with the stunning Albamhor Spa and some of the most unique event spaces. Dining experiences extend to the Clunie Dining Room showcasing the art of open wood-fire cooking, The Flying Stag Pub serving up local beers and firm Scottish favourites, Berties our glamorous and elegant Whisky Bar, Elsas our Art Deco Cocktail Bar, and our more relaxed Drawing Room all of which celebrate the best in local ingredients and are expertly prepared by our dedicated culinary team.
Want to join the family? Apply today!
AMRT1_UKCT
Hotel Shop Manager employer: The Fife Arms
Contact Detail:
The Fife Arms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Shop Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of The Fife Arms Hotel and its gift shop. Understanding the products and their stories will help you connect with guests and make informed recommendations, which is crucial for upselling.
✨Tip Number 2
Showcase your passion for luxury hospitality and retail during your interactions. Highlight any previous experiences where you provided exceptional customer service, as this aligns perfectly with the hotel's ethos.
✨Tip Number 3
Demonstrate your leadership skills by discussing your experience in training and mentoring teams. The ability to inspire and manage a team effectively is key for the Hotel Shop Manager role.
✨Tip Number 4
Engage with the local community and express your ideas on how to build relationships that enhance the profile of the Hotel Shop. This shows your initiative and commitment to the hotel's success beyond just sales.
We think you need these skills to ace Hotel Shop Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hotel Shop Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in luxury hospitality or retail environments. Emphasize your customer service skills, team management experience, and any specific achievements that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific aspects of The Fife Arms Hotel that resonate with you, and explain how your background and skills make you an ideal fit for the Hotel Shop Manager position.
Showcase Your Personality: In both your CV and cover letter, let your personality shine through. The Fife Arms values creativity and a passion for service, so share anecdotes or experiences that reflect your enthusiasm and commitment to delivering exceptional guest experiences.
How to prepare for a job interview at The Fife Arms
✨Show Your Passion for Customer Service
As a Hotel Shop Manager, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Knowledge of Luxury Retail
Familiarize yourself with luxury retail trends and the unique offerings of The Fife Arms. Discuss how your experience aligns with their ethos and how you can contribute to enhancing the guest experience.
✨Highlight Your Leadership Skills
Since you'll be managing a team, it's important to showcase your leadership abilities. Prepare to discuss your experience in training and mentoring staff, as well as how you handle performance management.
✨Engage with the Local Community
The role emphasizes building relationships within the local community. Think of ways you've successfully engaged with communities in the past and be ready to share your ideas on how to promote The Fife Arms in Braemar.
