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- Tasks: Manage the service desk, ensuring customer satisfaction and efficient workshop operations.
- Company: Join a leading commercial vehicle manufacturer with a strong reputation in the industry.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and healthcare after probation.
- Why this job: Be part of a dynamic team focused on customer service and operational excellence.
- Qualifications: Experience in automotive sectors or knowledge of Kerridge is preferred.
- Other info: Work hours are Monday to Friday with occasional Saturday mornings for overtime.
The predicted salary is between 28000 - 30000 £ per year.
A major commercial vehicle manufacturer is looking to employ a Service Advisor to manage their service desk, dealing with clients, customers and the workshop.
Location: Reading
Basic salary: £28,000 - £30,000 depending on experience
Overtime: Overtime is available paid at 1.3 x hourly rates
Benefits: 25 Days Annual Leave + Bank Holidays. Company Pension & Healthcare Scheme upon successful completion of Probationary Period.
Hours: 07:00 - 16:00 Mon - Fri with a 30 minute unpaid lunch break. 1 in every 3 Saturday mornings 8am to 12pm, paid as overtime.
Key Tasks:
- Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the process and motivating product sales.
- Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency.
- Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
- Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times.
- Health and Safety: To ensure that a safe working environment is maintained in line with the Company's Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.
- Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation.
- To take bookings for service & repair work either through personal contact with the customer, telephone or inspection schedules obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
- To validate & update marketing records for existing customers or create record for new customers.
- Use workshop loading tool to schedule and ensure maximum workshop utilization and profitability through scheduled maintenance, repair, Service 24h and vehicle rebook work, ensuring that work is capable of completion in line with customer's requirements.
- Use workshop loading tool to keep customers updated at all times.
- Manage the cash account and ensure cash payments are taken before releasing vehicles.
- To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy vehicles and collection and delivery drivers.
Experience Required:
- Must have experience or knowledge of Kerridge.
- Experience in any Car, Light commercial or commercial vehicle environment, LCV, HGV, Fleet, van, car or any automotive sector.
- Would proffer light commercial or Commercial sector experience in any capacity, but not essential.
- Or an Ex HGV Technician, Service advisor, parts tech etc someone who is dynamic, has a real flair & drive about them.
Service Advisor - Commercial Vehicles employer: Transcomm Recruitment
Contact Detail:
Transcomm Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Commercial Vehicles
✨Tip Number 1
Familiarise yourself with the Kerridge system, as it's a key requirement for this role. If you have experience using it, be ready to discuss specific instances where you've utilised it effectively in your previous jobs.
✨Tip Number 2
Highlight your customer service skills during any interactions. This role heavily focuses on customer satisfaction, so prepare examples of how you've successfully managed customer relationships in the past.
✨Tip Number 3
Showcase your ability to work under pressure. The job requires handling multiple tasks efficiently, so think of situations where you've thrived in a fast-paced environment and be ready to share those stories.
✨Tip Number 4
Research the company and its values. Understanding their commitment to customer satisfaction and safety will help you align your answers with their expectations during the interview process.
We think you need these skills to ace Service Advisor - Commercial Vehicles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, particularly any roles related to service advising or customer relations. Emphasise your familiarity with Kerridge and any specific commercial vehicle experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your ability to manage service bookings effectively. Mention how your skills align with the key tasks outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as numeracy, literacy, and customer relations. Provide examples of how you've successfully handled customer inquiries and managed service processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Transcomm Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of the commercial vehicle industry and the specific services offered by the company. Familiarise yourself with terms like LCV, HGV, and the Kerridge system, as this will show your genuine interest and expertise.
✨Customer Service Focus
Prepare to discuss your approach to customer satisfaction. Think of examples where you've gone above and beyond for clients, as this role heavily relies on maintaining high customer satisfaction levels.
✨Demonstrate Teamwork
Since the role requires working closely with technicians and other staff, be ready to share experiences that highlight your ability to work effectively in a team. Emphasise your communication skills and how you handle pressure in a collaborative environment.
✨Showcase Your Organisational Skills
The job involves managing bookings and ensuring efficient workshop loading. Be prepared to discuss how you stay organised and prioritise tasks, especially under pressure. Providing specific examples will help illustrate your capabilities.
