Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build relationships with customers and analyse their behaviours to enhance retention strategies.
- Company: Join Toyota Newbridge, a family-run company dedicated to employee well-being and development.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and fantastic discounts on cars and local attractions.
- Why this job: Be part of a supportive culture that values your input and offers industry-leading training opportunities.
- Qualifications: No specific qualifications required; just a passion for customer relations and teamwork.
- Other info: Earn bonuses for referrals and enjoy up to 5 study days off each year.
The predicted salary is between 28000 - 42000 £ per year.
Salary up to £35,000. OTE up to £50,000. Company Car. Colleague Benefits:
- Enjoy your birthday off on us every year!
- Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
- Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
Role Overview:
- Relationship Building: Build strong relationships with customers and Sales Executives through clear, effective communication.
- Customer Analysis: Analyse customer behaviours to support retention strategies with actionable insights.
- Feedback Interpretation: Gather and interpret customer feedback to inform retention strategies and produce detailed behaviour reports.
- Retention Strategy Development: Develop and adapt customer-centered retention strategies based on feedback and trends.
- Sales Collaboration & Negotiation: Collaborate with the Sales team to present tailored retention solutions and negotiate contract renewals.
Retention Manager employer: Eastern Western Motor Group
Contact Detail:
Eastern Western Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in customer retention strategies. Understanding how other companies successfully retain customers can give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those in retention roles. Attend industry events or join relevant online forums to gain insights and make connections that could help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships and analysed customer feedback in previous roles. This will demonstrate your practical experience and ability to contribute to our team.
✨Tip Number 4
Show enthusiasm for the company culture and values during your interactions. Highlighting your alignment with our family-run ethos and commitment to employee well-being can make a positive impression.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Retention Manager. Familiarise yourself with relationship building, customer analysis, and retention strategy development as outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous roles where you built customer relationships or developed retention strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and your ability to analyse customer behaviour. Use specific examples from your past experiences to demonstrate how you can contribute to Toyota Newbridge.
Highlight Relevant Skills: In your application, make sure to highlight key skills such as communication, analytical thinking, and collaboration. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Eastern Western Motor Group
✨Showcase Your Relationship-Building Skills
As a Retention Manager, building strong relationships is key. Prepare examples of how you've successfully built rapport with customers or colleagues in the past. Highlight your communication skills and any specific strategies you used to foster these relationships.
✨Demonstrate Analytical Thinking
The role involves analysing customer behaviours for retention strategies. Be ready to discuss your experience with data analysis and how you've used insights to inform decisions. Consider bringing examples of reports or analyses you've conducted that led to successful outcomes.
✨Prepare for Feedback Interpretation
Gathering and interpreting customer feedback is crucial. Think about times when you've collected feedback and how you translated that into actionable strategies. Be prepared to discuss how you would approach this task in the context of the company’s goals.
✨Highlight Collaboration and Negotiation Experience
Collaboration with the Sales team is essential for this role. Share experiences where you've worked closely with sales or other departments to achieve a common goal. Additionally, be ready to discuss your negotiation skills and any successful contract renewals you've facilitated.
