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Eastern Western Motor Group

Retention Manager

Newbridge Full-Time 28000 - 42000 £ / year (est.) No home office possible

Job Description

Retention Manager

Volkswagen Newbridge

Salary up to £35,000. OTE up to £50,000. Company Car.

Colleague Benefits

Enjoy your birthday off on us every year!
Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
Industry leading training and development opportunities.
Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Relationship Building: Build strong relationships with customers and Sales Executives through clear, effective communication.

Customer Analysis: Analyse customer behaviours to support retention strategies with actionable insights.

Feedback Interpretation: Gather and interpret customer feedback to inform retention strategies and produce detailed behaviour reports.

Retention Strategy Development: Develop and adapt customer-centered retention strategies based on feedback and trends.

Sales Collaboration & Negotiation: Collaborate with the Sales team to present tailored retention solutions and negotiate contract renewals.

Retention Manager employer: Eastern Western Motor Group

At Toyota Newbridge, we pride ourselves on being an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and growth. With industry-leading training opportunities, generous holiday allowances, and unique benefits like birthday leave and discounts on car purchases, we ensure our team feels valued and motivated to excel in their roles. Join us in a vibrant location where your contributions directly impact customer satisfaction and retention, making every day rewarding.