Customer Service Advisor (Gateshead)

Where:EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET )
Full time:Permanent
Salary: 25,087.00 rising to 25,684.00 after 8 months of being here, plus incentives and bonuses
Hourly rate:12.82 per hour rising to 13.12 per hour at 9 months in role

Start date: March 2026

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle. Youll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.

You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• Competitive Salary: Starting at 25,087, rising to 25,684 after 8 months, plus incentives and bonuses.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
• Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?