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For Companies At a Glance
- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy a competitive salary, flexible working options, and great discounts on EE & BT products.
- Why this job: Make a difference while developing your skills in a supportive and dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Flexible scheduling, online GP access, and opportunities for career growth await you!
The predicted salary is between 25087 - 25684 £ per year.
Where: EE North Tyneside OR EE Gosforth
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission
Start Date: June 2025
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 rising to £25,684.00 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Gateshead) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Gateshead)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain technical concepts in simple terms is crucial when assisting customers over the phone.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what they offer will allow you to answer questions confidently and show your enthusiasm for the company during the interview process.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in the past, even if it's not in a technical context. Highlighting your ability to build relationships and remain calm under pressure will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor (Gateshead)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and any transferable skills from previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for EE and how your skills align with their values and needs.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue, and share those experiences during the interview.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining technical concepts in simple terms, as you might need to do this with customers who aren't tech-savvy. This will show that you can build relationships and help customers effectively.
✨Express Your Interest in Technology
Since the job involves broadband technology, it’s beneficial to express your interest in tech. Share any personal experiences with gaming or tinkering with gadgets, as this can highlight your enthusiasm and understanding of the products you'll be dealing with.
✨Be Ready for Flexibility Questions
EE values flexibility, so be prepared to discuss how you manage your time and adapt to changing circumstances. Think of examples where you've successfully balanced multiple responsibilities or adjusted your schedule to meet needs, showing that you're a team player.
