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- Tasks: Join our team as a Solutions Engineer, delivering top-notch IT solutions and troubleshooting for diverse clients.
- Company: Virtuoso is an award-winning IT service provider, simplifying technology for ambitious businesses since 2011.
- Benefits: Enjoy 25 days of annual leave, flexible hours, social events, and fully-funded training opportunities.
- Why this job: Be part of a dynamic team that empowers businesses with cloud technology and fosters personal growth.
- Qualifications: Extensive knowledge of Microsoft products, networking, and experience in an ITIL-based environment required.
- Other info: Office-based role in Kings Hill, Kent, with opportunities for mentorship and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced, hands-on Solutions Engineer to join our growing team in Kings Hill. Working within a fast-paced Managed Service and projects environment, you will be experienced in working for a service provider. The successful candidate will be passionate about technology and possess an in-depth understanding and experience of infrastructure technologies for delivering IT solutions to businesses.
Key Accountabilities
- Providing technical and project services to many different clients, delivering high quality solutions with great customer satisfaction.
- Troubleshooting and resolving system and networking problems.
- Configuring and optimising customer cloud environments, servers, networks, applications and policies.
- Identifying opportunities to improve customer IT environments.
- Adhering to change control policies and procedures.
- Working with Solutions Architect colleagues to produce standardised documentation for new and emerging technologies.
- Acting as an escalation point and mentor for junior colleagues.
Skills & Experience
- Have extensive working knowledge of Microsoft's technology products at Solutions Engineer level, including Azure, Microsoft 365, Windows Server and Active Directory.
- Have deep technical knowledge of Microsoft 365 services (Defender, Intune, SharePoint Online and Exchange Online) and Entra ID.
- Be confident with Network technologies - Routing, Switching, Wireless and Firewalls. Experience with Cisco Meraki or Fortinet devices would be advantageous.
- Have good experience working within an ITIL-based Managed Service environment and its core processes such as ticket management and time recording.
- Be able to produce and maintain detailed technical documentation.
- Have stakeholder and project management skills, with the ability to communicate technical solutions to different audiences.
- Solid understanding and application of security controls, policies and technologies at endpoint, server and network level.
- Demonstrate good communication skills, both written and oral.
Location
Office based - Kings Hill, West Malling, Kent
Benefits
- 25 days paid annual leave, per year (in addition to public holidays). Increases every year of service up to 5 years.
- Flexibility - We strive to be a great place to work, providing flexible work hours, great holiday entitlement and paid parental leave.
- Social Club - We hold a monthly social club with events such as axe-throwing, bowling and golf organised by our team.
- Funded Training and Development - Fully-paid technical courses, training and exams related to your personal development goals.
- Refer-a-friend Bonus - Earn great rewards by introducing new members and helping to grow our team. We're always on the lookout for great talent!
More details on our company can be found on our careers page.
About us
Virtuoso is an award-winning IT service provider, supporting ambitious businesses globally since 2011. We are a technology-driven business, strengthened by our culture and commitment to serving customers. Businesses work with us because we take the complex and make it simple. We help customers harness the power of the Microsoft Cloud. Our managed technology services get the right balance of cloud platforms and traditional IT working together for them. From strategy and design, to delivery and support, our team of technical experts work 24/7, 365 days a year, empowering businesses with the cloud advantage.
Contact Detail:
Virtuoso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description, such as Azure, Microsoft 365, and Active Directory. Having hands-on experience or relevant certifications in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current Solutions Engineers or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the day-to-day responsibilities and challenges of the position, which you can reference during your discussions with us.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully troubleshot system and networking problems. Being able to articulate your problem-solving process will showcase your technical expertise and ability to deliver high-quality solutions.
✨Tip Number 4
Demonstrate your understanding of ITIL processes by being ready to discuss how you've applied these principles in previous roles. This will highlight your ability to work effectively within a Managed Service environment, which is crucial for this position.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially Azure and Microsoft 365. Include specific projects where you've delivered IT solutions, as this will resonate with the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and detail your hands-on experience in troubleshooting and optimising cloud environments. Mention how you can contribute to customer satisfaction and project success.
Showcase Relevant Skills: Clearly outline your skills related to networking technologies, ITIL processes, and technical documentation. Use examples from your past roles to demonstrate your expertise and problem-solving abilities.
Prepare for Technical Questions: Anticipate technical questions related to Microsoft products and networking. Be ready to discuss your experience with security controls and how you've implemented them in previous roles.
How to prepare for a job interview at Virtuoso
✨Showcase Your Technical Expertise
Make sure to highlight your extensive knowledge of Microsoft technologies, especially Azure and Microsoft 365. Be prepared to discuss specific projects where you've successfully implemented these solutions, as this will demonstrate your hands-on experience.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've troubleshot and resolved system and networking issues in the past. This role requires a proactive approach to identifying and fixing problems, so showcasing your analytical skills will be crucial.
✨Communicate Clearly
Since you'll be working with various stakeholders, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with both technical and non-technical audiences, which is essential for a Solutions Engineer.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in a team environment, particularly in an ITIL-based Managed Service context. Highlight any mentoring roles you've taken on, as well as how you've collaborated with colleagues to produce documentation and improve processes.
