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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave.
- Why this job: Be part of a supportive team culture with tailored training and career growth opportunities.
- Qualifications: No specific experience needed; just bring your confidence and people skills!
- Other info: Flexible working options and the chance to schedule your own breaks.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Lancaster Contact Centre
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission!
Start Date: 9th June 2025
Full Time: 37.5 hours per week
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.
Why not use your skills and join our Sales Team in Lancaster? We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Contact Centre Agent - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services before your interview. This will not only help you feel more confident but also show the hiring team that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on asking open-ended questions to get to know them better, as this mirrors the customer interaction you'll have in the role.
✨Tip Number 3
Research common challenges faced by contact centre agents and think about how you would handle them. Being prepared with examples of how you can manage difficult situations will impress the interviewers.
✨Tip Number 4
Show enthusiasm for the flexible working options offered by EE. Be ready to discuss how this flexibility aligns with your personal life and how it can enhance your performance in the role.
We think you need these skills to ace Contact Centre Agent - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Contact Centre Agent. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work for EE and how your background makes you a great fit for their team.
Showcase Transferable Skills: In your application, highlight any transferable skills you have, such as negotiation, problem-solving, and relationship-building. Use examples from your life experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Contact Centre Agent, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and engaging with others. Practice active listening and be prepared to answer questions clearly and concisely.
✨Highlight Transferable Skills
Even if you haven't worked in a sales role before, you likely have skills that are relevant. Share experiences from your life where you've successfully built relationships or negotiated outcomes, as these will resonate with the interviewers.
✨Understand EE's Products and Services
Familiarise yourself with EE's offerings before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be sure to discuss your ability to adapt to changing situations. Share examples of how you've managed your time or adjusted your approach in previous roles to meet customer needs or team goals.
