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- Tasks: Manage consumer panels to ensure water companies listen to customer feedback.
- Company: Join CCW, the independent voice for water consumers in England and Wales.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive work environment.
- Why this job: Make a real impact by empowering consumers and influencing water company decisions.
- Qualifications: No specific qualifications required; passion for consumer rights is key.
- Other info: Guaranteed interview for applicants with disabilities meeting minimum criteria.
The predicted salary is between 30300 - 37800 £ per year.
Location: Birmingham or Cardiff
Salary: £36,396 - £45,248
Contract type: Full time
Hours: 37 per week
Closing date: 28.05.2025
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.
We currently have exciting opportunities for a Consumer Panels Manager (2 posts).
In July 2024, the Secretary of State said that ‘Consumers will gain new powers to hold water company bosses to account through powerful new customer panels’. This was further mentioned on 5 September when the Secretary of State said “For the first time in history, customers will have the power to summon board members and hold water executives to account.”
The proposed consumer panels, one per company, will give CCW and other stakeholders a ‘finger on the pulse’ of consumers’ views. This will give companies sight of independent views of the services they provide, so they can feed this information into decision-making and planning. The panels will be run alongside CCW’s work on delivering its Forward Work Programme.
Reporting to the Senior Consumer Panels Lead, this post will be one of a small team responsible for delivering the CCW consumer panels. There will be a panel for each water company and you will be responsible for ensuring that they are managed efficiently to deliver results. From liaising with the research agency appointed to deliver the panels, to setting up accountability processes and working with CCW policy team, both company engagement and policy specialists, to ensure that companies listen to the consumer voice when making business decisions.
Disability Confident Scheme: We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme.
Next Step: By clicking ‘apply’ you will be taken to our website where you can see further details on the selection process and can submit your application.
Consumer Panels Manager employer: CCW
Contact Detail:
CCW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Panels Manager
✨Tip Number 1
Familiarise yourself with the current issues facing water consumers in England and Wales. Understanding the challenges and opportunities in this sector will help you demonstrate your passion for consumer advocacy during interviews.
✨Tip Number 2
Network with professionals in the water industry and consumer rights sectors. Attend relevant events or webinars to connect with people who can provide insights into the role and potentially refer you to opportunities at CCW.
✨Tip Number 3
Stay updated on the latest developments regarding consumer panels and regulatory changes in the water industry. This knowledge will not only prepare you for interviews but also show your commitment to the role.
✨Tip Number 4
Prepare thoughtful questions about the consumer panels and their impact on water companies. Engaging in a meaningful dialogue during your interview can set you apart and demonstrate your genuine interest in the position.
We think you need these skills to ace Consumer Panels Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Consumer Panels Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in managing projects or teams. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver results.
Write a Strong Cover Letter: Your cover letter should express your passion for consumer advocacy and your understanding of the water industry. Highlight specific experiences that showcase your ability to manage consumer panels and engage with stakeholders effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CCW
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Consumer Panels Manager. Familiarise yourself with how consumer panels operate and their significance in influencing water companies' decisions.
✨Research CCW
Dive deep into CCW's mission, values, and recent initiatives. Knowing their current projects and how they advocate for consumers will help you align your answers with their goals during the interview.
✨Prepare Examples
Think of specific examples from your past experiences that demonstrate your ability to manage teams, liaise with stakeholders, and handle consumer feedback effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially regarding consumer advocacy.
