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For Companies At a Glance
- Tasks: Provide top-notch customer service to B2B retailers via phone and email.
- Company: Join a well-established manufacturer with international connections.
- Benefits: Enjoy a hybrid work model and competitive salary of circa £28,000.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Fluent in German and previous customer service experience required.
- Other info: Work in a supportive environment with opportunities for growth.
The predicted salary is between 16800 - 28000 £ per year.
Location: Didcot – hybrid (3 days in the office and 2 days from home)
Salary: Circa £28,000 depending on experience and excellent benefits
Main duties:
- To provide excellent customer service to business-to-business retailers
The role:
- Answer customer enquiries via telephone and email
- Offer customers guidance on products and online ordering process
- Monitor stock levels, order processing and keep customers updated on shipping status
- Process returns and issue refunds in a timely manner
- Admin duties as and when required
The candidate:
- Fluent in German (written and spoken) - Essential
- Previous customer service experience
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
German speaking Customer Service Representative employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for situational interview questions related to customer service. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your skills in handling customer enquiries and providing support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in German. Mention why you are interested in this role and how your background aligns with the company's needs.
Highlight Relevant Skills: In your application, emphasise your IT literacy and any experience with order processing or stock management. These skills are crucial for the role and should be clearly stated.
Follow Application Instructions: Ensure you apply through the French Selection UK website as specified. Use the job reference 174DE and double-check that all required documents are included before submitting your application.
How to prepare for a job interview at French Selection
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively.
✨Know the Company
Research the company’s background, products, and services. Understanding their business model and customer base will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or resolve issues, showcasing your problem-solving skills and experience.
✨Showcase Your IT Skills
As the role requires being IT literate, be prepared to discuss your experience with relevant software and tools. Highlight any specific systems you've used in previous roles that relate to customer service or order processing.
