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For Companies At a Glance
- Tasks: Provide top-notch customer service to B2B retailers via phone and email.
- Company: Join a well-established manufacturer with international connections.
- Benefits: Enjoy a hybrid work model and competitive salary with excellent perks.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Fluent in German, with prior customer service experience and strong IT skills.
- Other info: Work in a leading consultancy for bilingual professionals across various industries.
The predicted salary is between 16800 - 19600 £ per year.
Location: Didcot – hybrid (3 days in the office and 2 days from home)
Salary: Circa £28,000 depending on experience and excellent benefits
Ref: 174DE
The Company: Well-established manufacturer and distributor with international links
Main duties: To provide excellent customer service to business-to-business retailers
The role:
- Answer customer enquiries via telephone and email
- Offer customers guidance on products and online ordering process
- Monitor stock levels, order processing and keep customers updated on shipping status
- Process returns and issue refunds in a timely manner
- Admin duties as and when required
The candidate:
- Fluent in German (written and spoken) - Essential
- Previous customer service experience
- Excellent communication and interpersonal skills
- Dynamic, confident and motivated candidate
- IT literate
Salary: Circa £28,000 depending on experience and excellent benefits
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for common customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Tip Number 4
Showcase your IT literacy by being ready to discuss any relevant software or tools you've used in previous roles. This will highlight your ability to adapt to their systems quickly.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your communication skills and ability to handle enquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work with the company. Mention your relevant experience and how it aligns with the role's requirements.
Highlight Relevant Skills: In your application, emphasise your IT literacy and any experience you have with order processing or managing stock levels. This will show that you are well-prepared for the responsibilities of the role.
Follow Application Instructions: Ensure you apply through the French Selection UK website as specified. Use the job reference 174DE when searching for the position to ensure your application is correctly processed.
How to prepare for a job interview at French Selection
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency in both written and spoken forms.
✨Know the Company
Research the company’s background, values, and products. Understanding their business model and how they serve their customers will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you successfully resolved issues or provided exceptional service. Be ready to discuss these scenarios and how they relate to the responsibilities of the role.
✨Showcase Your IT Skills
As the role requires being IT literate, be prepared to discuss your experience with relevant software and tools. Highlight any specific systems you've used in past roles that could be beneficial for this position.
