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- Tasks: Join our team as a Duty Manager, overseeing hostel operations and ensuring guest satisfaction.
- Company: YHA Canterbury is a vibrant youth hostel near the city center, welcoming travelers from around the world.
- Benefits: Enjoy a competitive pay of £12.44/hour, free YHA membership, and 10 free hostel stays annually.
- Why this job: Experience a unique work environment, foster inclusivity, and make a positive impact on guests' experiences.
- Qualifications: Flexibility in shifts is key; hospitality experience is a plus but not required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
YHA Canterbury Welcomes You to a Unique Place of Work!
YHA Canterbury are looking to recruit a Duty Manager for 25+ hours per week.
Based a short walk from Canterbury city centre, we are looking for a Duty Manager with a great work ethic and cheery demeanor to join our friendly team. Our bustling Youth Hostel provides accommodation to educational and sporting groups from around the world, we are also popular with families and individual backpacker travellers as a gateway hostel to the rest of our fabulous England & Wales network. The role will include working in all key areas of the operation – reception, housekeeping and catering – training will be provided but previous experience in hospitality would be advantageous. Shifts within our working week can start from 7am and can finish at 11pm, therefore a reliance upon public transport is not ideal.
Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Canterbury, we believe in valuing our team and ensuring they have access to great perks:
- Competitive hourly rate: We offer a pay of £12.44 per hour (this role is temporary, flexible at 25+ hours per week)
- Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
- Free YHA Membership: Receive a complimentary YHA Membership each year.
- Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.
Join Our Team as Duty Manager – Shaping Exceptional Hostel Experiences
At YHA, we celebrate diversity and value the unique perspectives that every individual brings. Our mission is to create an inclusive environment where all staff members are appreciated for their distinctive contributions and insights.
The Role: Supporting Excellence in Hostel Operations
As a Duty Manager, you will play a pivotal role in supporting the management of an operational budget and the delivery of Key Performance Indicators (KPIs). You will also be engaged in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience.
Your Responsibilities
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Utilising our systems for efficient guest check-ins, check-outs and other management functions.
- Carrying out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests.
- Assisting in the kitchen and serving food and drinks with warmth and hospitality, enhancing the dining experience, while engaging in authentic, inclusive conversations. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience We Value
Our Duty Manager role requires flexibility to cover different shifts and tasks. While prior experience in a face-to-face customer service role is an advantage, it's not essential. However, experience in hospitality or customer service, especially in managing and delivering high-quality service, is highly beneficial.
Desirable qualifications include Food Safety Level 2 and APLH Level 2, but they are not mandatory. Essential requirements include experience in managing varying pressures, including significant workload demands, and team management.
We highly value lived experiences just as much as previous skills and knowledge. We offer a comprehensive induction, ongoing training, and further development. While some of our roles may have specific skills requirements, we encourage team members from diverse backgrounds to apply.
Good communication skills and basic IT proficiency are advantageous, and excellent time management is essential in our dynamic environment.
Ready to Join Us?
If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences. If you require any assistance, our YHA Jobs website's contact page is available to support you.
Discover YHA
To explore the YHA charity, our unique culture, rich heritage, and more, please visit our jobs website. Our primary strategic priority is to make YHA accessible for all, an integral part of our charitable mission. We actively seek to build diverse teams and extend a warm welcome to applicants from all backgrounds.To find out more about this you can visit the EDI section of our website.
Learn More About Us
To gain a deeper understanding of what it's like to be a part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website.
Join YHA, and let's embark on this incredible journey together. Your unique perspective and experiences are valuable assets to our inclusive community.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title – Duty Manager
Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader
AMRT1_UKCT
Duty Manager - YHA Canterbury employer: YHA
Contact Detail:
YHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - YHA Canterbury
✨Tip Number 1
Familiarize yourself with the YHA's mission and values. Understanding our commitment to inclusivity and exceptional guest experiences will help you align your approach during the interview process.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, even if it's not directly related to a managerial role. Emphasizing your ability to manage pressures and deliver high-quality service can set you apart.
✨Tip Number 3
Be prepared to discuss how you would foster a collaborative and inclusive work environment. Sharing specific examples from your past experiences can demonstrate your leadership potential.
✨Tip Number 4
Since the role requires flexibility in shifts, be ready to express your availability clearly. Showing that you can adapt to various schedules will make you a more attractive candidate for the Duty Manager position.
We think you need these skills to ace Duty Manager - YHA Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasize any roles where you managed teams or handled customer interactions, as these are key for the Duty Manager position.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the unique work environment at YHA Canterbury. Share specific examples of how your skills align with the responsibilities outlined in the job description.
Showcase Your Flexibility: Since the role requires flexibility in covering different shifts, mention your availability and willingness to adapt to various working hours. Highlight any previous experiences where you successfully managed changing schedules.
Highlight Communication Skills: Good communication is essential for this role. Provide examples in your application that demonstrate your ability to engage with guests and team members effectively, ensuring a welcoming atmosphere.
How to prepare for a job interview at YHA
✨Show Your Hospitality Experience
Even if you don't have direct experience in hospitality, highlight any customer service roles you've had. Discuss how you managed guest interactions and ensured a positive experience.
✨Demonstrate Flexibility
Since the role requires covering various shifts, be prepared to discuss your availability and willingness to adapt to different tasks. Share examples of how you've successfully managed changing priorities in past roles.
✨Emphasize Team Collaboration
YHA values a collaborative work environment. Be ready to talk about your experiences working in teams, how you support colleagues, and how you contribute to a positive workplace culture.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face as a Duty Manager. Prepare responses that showcase your problem-solving skills and ability to handle pressure while maintaining excellent service.
