Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service charge projects and resolve complex accounts with stakeholders.
- Company: Join a large housing association dedicated to community living and support.
- Benefits: Enjoy flexible working options, corporate perks, and a collaborative environment.
- Why this job: Make a real impact by improving residents' experiences and enhancing service charge transparency.
- Qualifications: Experience in service charge accounting and strong problem-solving skills required.
- Other info: Mandatory office presence on Mondays; site visits may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Large Housing Association requires a Service Charge Officer specialising in Projects to focus on a large scheme.
Responsibilities:
- Role will specifically focus on service charge projects.
- Working with stakeholders across the business including the dedicated Estate Operations Manager to review historic service charge accounts.
- Lead on the projects and be accountable for working through a defined number of service charge accounts that have been issued a Section 20b and seeing them through to audit and delivery within the 6-month period.
- Review any complaints and queries from residents to service charge accounts that have already been served.
- Support the Estate Operations Manager with engaging with residents and responding to any queries, documenting any decisions and lessons learnt.
Experience and skills:
- SVC or SVC complex accounting.
- Minimum 3 days in the office per week, MONDAYS ARE MANDATORY. You will also need to visit sites.
- The main part of the role will be delivering a backlog of service charge accounts, which have been held up due to issues/errors in them - to resolve the issues they might need to visit the site to get a better understanding of the physical structure and components (although not in every case).
- Experience of working compliantly with varying service charge regimes (variable), on large mixed tenure schemes.
- Experience of analysing and working through complex service charge accounts with ability to reconcile.
- Problem-solving skills, able to work with stakeholders to get to a decision or outcome.
- Significant experience of analysing complex data and ability to present analysis to stakeholders to make business decisions.
- Experience of reading and understanding tenancy agreements and leases.
- Track record in delivering projects and meeting outcomes within set deadlines.
- Interpersonal skills and ability to explain service charge information in plain English to residents.
- IT skills, including advanced Excel.
- Knowledgeable on the RICS service charge residential code and ICAEW tech 03/11 and how to apply them.
- Grasp of the Landlord and Tenant Act (1985), particularly around reasonableness (section 19) of costs.
- Ideally AIRPM / TPI Leasehold management.
Service Charge Project Officer employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Project Officer
✨Tip Number 1
Familiarise yourself with the RICS service charge residential code and the Landlord and Tenant Act (1985). Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and best practices in service charge management.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with service charge projects. Attend relevant industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex service charge accounts in the past. Be ready to explain your problem-solving approach and how you engaged with stakeholders to achieve positive outcomes.
✨Tip Number 4
Brush up on your Excel skills, particularly advanced functions that are relevant to data analysis and reconciliation. Being able to showcase your IT proficiency during discussions will set you apart as a candidate who can handle the technical aspects of the role effectively.
We think you need these skills to ace Service Charge Project Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service charge accounting and project management. Emphasise your skills in analysing complex data and your familiarity with the RICS service charge residential code.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about this role. Mention specific projects you've worked on that relate to service charge accounts and how you successfully resolved issues in the past.
Showcase Problem-Solving Skills: Provide examples in your application of how you've tackled complex service charge issues. Highlight your ability to work with stakeholders and present solutions clearly.
Highlight Interpersonal Skills: Since the role involves engaging with residents, mention any experience you have in communicating complex information in an understandable way. This will demonstrate your ability to handle queries effectively.
How to prepare for a job interview at TRI Consulting
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with service charge projects, the Section 20b process, and the importance of stakeholder engagement. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to service charge accounts or resident complaints. Think of examples from your past experience where you've successfully resolved issues or led projects, and be ready to discuss these in detail.
✨Showcase Your Analytical Skills
Since the role requires analysing complex data and presenting it to stakeholders, prepare to discuss your experience with data analysis. Bring examples of how you've reconciled accounts or made decisions based on data insights, and be ready to explain your thought process.
✨Demonstrate Your Interpersonal Skills
As you'll be engaging with residents and stakeholders, it's crucial to show that you can communicate effectively. Practice explaining complex service charge concepts in simple terms, and be prepared to discuss how you've built relationships in previous roles.
