Senior Block Manager

This is an exciting opportunity to join an industry-leading property management firm known for its consumer-empowered approach and award-winning service. This role offers the chance to manage a diverse portfolio of estates, build strong client relationships, and contribute to a company that values innovation, transparency, and staff well-being. The Role: As a senior property manager, you will be responsible for managing a portfolio of complex residential developments, including high-rise and mixed-use buildings. You will act as the main point of contact for clients, overseeing day-to-day operations, compliance with the Building Safety Act, financial management, and strategic planning. Key Responsibilities: Manage a portfolio of complex residential sites Conduct regular site inspections and ensure high standards of maintenance Handle resident queries, issue resolution, and contractor management Ensure compliance with the Building Safety Act (BSA), including: Maintaining/contributing to the Golden Thread Supporting Safety Case Reports Monitoring Fire Risk Assessments Liaising with the Building Safety Regulator (BSR) Oversee on-site staff and third-party contractors Prepare and manage annual service charge budgets Lead or support Section 20 consultations and major works Build strong relationships with RMC/RTM directors, leaseholders, and freeholders Attend AGMs and board meetings (some outside standard hours) Maintain accurate records and produce management reports Collaborate with internal teams and external consultants The Person: We are looking for a proactive and experienced property professional with a strong understanding of complex residential management and compliance. You should have experience dealing with high-rise or new-build developments and be confident managing client relationships and strategic operations. A mature, analytical, and accountable approach is essential. Skills & Experience: 3-5 years\’ experience in residential block management Experience with high-rise, new build, or complex sites Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act Proven ability to manage budgets, contractors, and major works Excellent communication and stakeholder management skills Proficient in property management software (e.g., Qube/MRI, Blockman) MTPI or RICS qualified (or working towards)-desirable Knowledge of fire safety legislation and BSA reporting-desirable Experience with Safety Case Reports or Higher-Risk Buildings – desirable Flexibility for occasional out-of-hours site visits Additional Information: This role requires travel to estates, so a personal vehicle is essential (expenses reimbursed) The company offers a comprehensive benefits package, including private healthcare, life insurance, income protection, and flexible working arrangements The company culture is highly supportive, innovative, and employee-focused