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For Companies At a Glance
- Tasks: Manage cleaning contracts, oversee staff, and ensure client satisfaction.
- Company: Join a leading European professional support services brand that values its people.
- Benefits: Enjoy £32,000 salary, uncapped commission, car allowance, and 35 days holiday.
- Why this job: Be part of an ethical company focused on personal development and environmental impact.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
- Other info: Flexible home-based work with a supportive team culture.
The predicted salary is between 24000 - 40000 £ per year.
An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
- £32,000 basic
- Uncapped commission
- Car Allowance
- 35 days holiday per year (including bank holidays)
- Home based and Flexible hours
The Territory
Bathgate, Livingston, Broxburn, Falkirk, Stirling, Grangemouth, Rosyth, Dunfermline, Kinross, Kirkcaldy, Glenrothes and Perth Areas.
Main Responsibilities of a Contracts Manager
- Contract/Site Management with 70-75 cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
The Person
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
Why Work for Us
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Contract Manager - Contract Cleaning employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - Contract Cleaning
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and regulations relevant to the role, such as COSHH and BICS. This knowledge will not only help you in interviews but also demonstrate your commitment to health and safety.
✨Tip Number 2
Network with professionals in the contract cleaning industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and client relationships. Think of specific examples where you've successfully resolved issues or improved service delivery, as these will be key points of interest during interviews.
✨Tip Number 4
Research our company values and ethical practices. Being able to articulate how your personal values align with ours will show that you're a great cultural fit and genuinely interested in contributing to our mission.
We think you need these skills to ace Contract Manager - Contract Cleaning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and commercial cleaning. Emphasise your skills in managing teams, client relationships, and financial performance, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and your management style. Mention specific examples of how you've successfully managed cleaning contracts and improved client satisfaction in previous roles.
Highlight Health and Safety Experience: Since the role requires knowledge of health and safety regulations, ensure you include any relevant qualifications or experiences related to H&S, COSHH, BICS, or IOSH in your application.
Showcase Your Leadership Skills: In your application, provide examples of how you've recruited, trained, and developed staff in the past. Highlight your ability to resolve conflicts and manage disciplinary matters effectively.
How to prepare for a job interview at raymond associates ltd
✨Showcase Your Management Experience
Be prepared to discuss your previous experience managing cleaning contracts and teams. Highlight specific examples of how you've successfully led teams, managed budgets, and improved service delivery.
✨Demonstrate Client Liaison Skills
Since client relationships are crucial for this role, think of instances where you've effectively communicated with clients. Be ready to explain how you handled client queries or complaints and ensured their satisfaction.
✨Highlight Health and Safety Knowledge
Given the importance of H&S in this position, brush up on relevant qualifications like COSHH, BICS, and IOSH. Be ready to discuss how you've implemented health and safety measures in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to managing staff issues, budget constraints, or client dissatisfaction, and outline how you would handle these situations.
