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- Tasks: Lead the technical service team, manage operations, and coordinate customer service requests.
- Company: Join a dynamic company focused on delivering top-notch technical services across the UK.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive team environment.
- Why this job: Be at the forefront of customer service, making a real impact while developing your leadership skills.
- Qualifications: Experience in technical services or management is preferred; strong communication skills are essential.
- Other info: Opportunity to work with diverse teams and enhance your professional network.
The predicted salary is between 36000 - 60000 £ per year.
• Create and review annual plan for technical service team operations.
• Overall responsibility for the effective operation of the UK technical service team, act as primary point of contact for customer’s service requests and reporting back to HQ.
• Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources.
• Coordinate with sales team to create quotations for installation & service activity.
• Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly.
• Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team.
• Maintain accurate records of RMA processes and ensure smooth running of the repair team.
• Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks.
• Maintain the database of service records and tickets.
• Create and coordinate regular training sessions for external partners.
• Recruit and train additional service team members when required.
• Manage and maintain good relations with 3rd party resources.
Technical Service Manager employer: Unilumin
Contact Detail:
Unilumin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in technical services. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working as Technical Service Managers. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and coordinating projects. Be ready to provide examples of how you've successfully handled customer service requests and liaised with different departments.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage resources and schedules effectively. Highlight any tools or software you’ve used to maintain records and streamline operations.
We think you need these skills to ace Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical service management. Focus on your ability to coordinate teams, manage customer relationships, and maintain service records, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience in creating operational plans and managing service teams. Mention specific examples of how you've successfully coordinated projects or improved service delivery in previous roles.
Showcase Your Communication Skills: Since the role involves liaising with customers and internal teams, demonstrate your strong communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past positions.
Highlight Training and Development Experience: If you have experience in training or recruiting team members, make sure to include this in your application. The company values the ability to create and coordinate training sessions, so showcasing this skill will strengthen your application.
How to prepare for a job interview at Unilumin
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with the technical service operations, customer interaction, and team coordination aspects to demonstrate your understanding during the interview.
✨Prepare Examples of Past Experience
Think of specific instances from your previous roles where you successfully managed a technical service team or coordinated projects. Be ready to discuss how you handled challenges, maintained customer relations, and ensured smooth operations.
✨Showcase Your Communication Skills
As a Technical Service Manager, effective communication is key. Prepare to illustrate how you've liaised with different teams, such as sales and engineering, and how you’ve kept customers informed about service visits and project statuses.
✨Demonstrate Leadership Qualities
Highlight your experience in recruiting, training, and managing team members. Discuss your approach to creating a positive team environment and how you ensure that all team members are equipped to meet service demands.
