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- Tasks: Manage calls and book consultations for potential customers in a dynamic call center.
- Company: Join Verisure, Europe's top provider of monitored security systems, protecting millions worldwide.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a fun work environment.
- Why this job: Be part of a diverse team focused on customer satisfaction and personal growth opportunities.
- Qualifications: Excellent communication, customer service skills, and IT proficiency are essential.
- Other info: Flexible weekend shifts with a supportive culture that values diversity and inclusion.
The predicted salary is between 12492 - 12492 £ per year.
Customer Booking Agent (Weekends) Location: Newcastle, NE12 8BU Salary: £20,820.80 pro rata + uncapped commission Working Hours: 14 hours per week Shift Pattern: 7 hour shifts between 8am-9pm on Saturday and Sundays (45 minute paid break included) Holidays: 29 days pro rata including bank holidays increases to 31 days after 1 years service Verisure are looking for Customer Booking Agents to join our growing Contact Centre department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Key responsibilities: Managing inbound and outbound calls and booking free consultation appointments for potential customers Creating prospects and recording data in the system Responding to pre-sale customer queries as well as supporting internally about the products/services we offer Liaising internally with various departments to finalize the booking process as well as contracts Essential skills : Excellent customer service and organisational skills A polite, friendly, and informative telephone manner Ability to multitask effectively whilst keeping a high level of service quality Accurate data capture and typing skills Excellent communication skills with problem solving aptitude Competent IT and Microsoft Office skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Enhanced maternity and paternity. Contribute to a greener lifestyle with the Cycle to Work Scheme Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and well get in touch! All employees must complete a DBS check, provided by Verisure to all successful candidates. JBRP1_UKTJ
Verisure | Customer Booking Agent (Part Time) employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Verisure | Customer Booking Agent (Part Time)
✨Tip Number 1
Familiarize yourself with Verisure's products and services. Understanding what you will be booking appointments for will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by engaging in mock calls with friends or family. This will help you develop a polite, friendly, and informative communication style that is essential for a Customer Booking Agent.
✨Tip Number 3
Highlight your multitasking abilities during the interview. Think of examples from your past experiences where you successfully managed multiple tasks while maintaining high service quality.
✨Tip Number 4
Be prepared to discuss how you handle customer queries and problem-solving scenarios. Having specific examples ready will demonstrate your excellent communication skills and aptitude for resolving issues effectively.
We think you need these skills to ace Verisure | Customer Booking Agent (Part Time)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Booking Agent position. Understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience or roles that required excellent communication and organizational skills. Use specific examples to demonstrate your abilities.
Showcase Your Skills: Clearly outline your IT and Microsoft Office skills in your application. Mention any experience with data capture and multitasking in a fast-paced environment, as these are crucial for the role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Verisure. Mention why you are interested in the company and how you align with their mission of providing peace of mind to customers.
How to prepare for a job interview at Verisure
✨Zeige deine Kundenservice-Fähigkeiten
Da die Rolle eines Customer Booking Agent stark auf Kundeninteraktion basiert, solltest du während des Interviews Beispiele für deine hervorragenden Kundenservice-Fähigkeiten bereit haben. Überlege dir Situationen, in denen du erfolgreich mit Kunden kommuniziert und Probleme gelöst hast.
✨Bereite dich auf häufige Fragen vor
Erwarte Fragen zu deiner Erfahrung im Umgang mit Telefonanrufen und Buchungen. Sei bereit, deine organisatorischen Fähigkeiten und deine Fähigkeit zum Multitasking zu demonstrieren. Übe Antworten auf typische Interviewfragen, um sicherzustellen, dass du selbstbewusst und klar antworten kannst.
✨Verstehe die Produkte und Dienstleistungen von Verisure
Informiere dich über die Sicherheitslösungen, die Verisure anbietet. Zeige im Interview, dass du ein Verständnis für die Produkte hast und wie sie den Kunden helfen können. Dies wird dir helfen, Vertrauen zu gewinnen und zu zeigen, dass du an der Rolle interessiert bist.
✨Sei freundlich und professionell
Da die Position einen freundlichen und informativen Telefonstil erfordert, achte darauf, während des Interviews eine positive und professionelle Haltung zu zeigen. Dein Auftreten kann einen großen Einfluss auf den Eindruck haben, den du hinterlässt.
