Account Manager Sales Executive

We are excited to offer an opportunity for an enthusiastic and self-motivated Sales Support/Telesales Coordinator to manage a territory of approximately 120 existing accounts and prospect for new business. This is an office-based role that requires a balance of telesales, account management, and sales support. You will be responsible for building strong relationships with current customers while generating new leads to support the overall growth of the business. Key Responsibilities: * Account Management & Telesales: * Manage and nurture relationships with 120 existing accounts (retailers, online resellers, and commercial/trade customers). * Conduct regular outbound calls (targeting 30 quality calls per day) to existing customers and prospects. * Ensure a forward call is scheduled for each customer to maintain engagement and identify future sales opportunities. * Respond to customer inquiries and provide accurate product knowledge, assisting with order placement and processing. * New Business Development: * Actively prospect and identify new business opportunities using an extensive database of leads. * Convert leads into new customer accounts, assisting with the growth of the company. * Direct prospects to the field sales team when face-to-face meetings are beneficial. * Sales Support & Coordination: * Assist the Field Sales Managers and Agents with appointment scheduling and cover for their holidays. * Record detailed call reports, update CRM data, and track sales activity using the “Sales I” CRM system. * Provide detailed feedback and updates on customer needs, market trends, and product inquiries. * Goal-Oriented & Customer-Focused: * Meet sales quotas and contribute to the team’s overall sales goals. * Provide exceptional customer service, ensuring all customer needs are met in a timely and professional manner. * Go above and beyond to foster lasting customer relationships and support long-term business success. Skills & Experience: * Sales Experience: Proven experience in a sales or customer service role, ideally in telesales. * Communication Skills: Exceptional verbal communication skills with a confident telephone manner and ability to engage with customers. * Product Knowledge & Learning: Ability to quickly understand product offerings and effectively convey this information to prospects. * CRM & Technology Proficiency: Experience with CRM systems (e.g., Sales I) and general computer literacy, including knowledge of telephone systems. * Resilience & Negotiation Skills: Ability to handle rejection gracefully and negotiate effectively. * Educational Background: Relevant GCSEs, particularly in English and Maths. What We Offer: * Annual Leave: 20 days plus all public/bank holidays, with the option for additional holiday buy-back. * Pension Scheme: Contributory workplace pension. * Employee Benefits: Free on-site parking, employee discount scheme, and long service awards. * Well-being Support: Employee assistance program for personal and professional support. * Development Opportunities: Access to training and potential career progression within the company