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- Tasks: Manage key ecommerce accounts and drive online sales growth.
- Company: Join a dynamic team providing top-notch products for pets and wildlife.
- Benefits: Enjoy 25 days holiday and staff discounts on awesome pet products.
- Why this job: Be part of an exciting growth journey in the ecommerce space with a fun team culture.
- Qualifications: Experience in ecommerce sales or account management is essential.
- Other info: Hybrid working model available, perfect for balancing work and study.
The predicted salary is between 28800 - 42000 £ per year.
Location: Hybrid / Blackburn Based
Salary: Competitive
Job Type: Full Time, Permanent
About us:
From Paws, Fins and Wings - We provide pets and wild animals all over the world with great value, tasty treats, scrumptious food, must-have accessories and products to support their health and wellbeing. With ambitious growth plans and plenty of exciting projects on the horizon, this is a truly exciting time to join and play a key role in supporting the growth of our ecommerce business!
About the Role:
To drive our growth in ecommerce we are looking for an additional person to join our eCommerce team! In this role, the ecommerce Account Manager will be responsible for driving online sales growth across key ecommerce accounts, including Ocado, Grocery Marketplaces, Pureplay Accounts, and 3rd Party Retailers. You will leverage your expertise in digital sales and account management to build strong relationships, optimise listings, and develop strategies that enhance our online presence and revenue streams.
Duties include:
- Account Management: Develop and maintain strong relationships with key accounts, including Ocado, major grocery marketplaces (e.g., Tesco, Sainsbury's), 3P and pureplay retailers. Serve as the main point of contact for the above accounts, ensuring smooth day-to-day operations, resolving issues promptly, and exceeding client expectations. Collaborate with internal teams (marketing, operations, supply chain) to align ecommerce initiatives with company objectives and ensure timely and effective execution.
- Sales Strategy & Planning: Drive the sales within your accounts using all relevant data points available. In line with ecommerce strategy you will be creating and executing comprehensive sales plans, including promotional campaigns, seasonal launches, and product optimisations for each account. Monitor competitor activities and market trends to develop strategies that ensure our products remain competitive and appealing to customers.
- Performance Analysis & Reporting: Analyse sales performance across all ecommerce platforms to identify areas for improvement and growth. Provide regular reports and insights to senior management on sales trends, account performance, and digital marketing initiatives. Use data to forecast demand, track KPIs (sales growth, conversion rates, etc.), and drive results. Own the P&L effectively manage forecasts.
- Product Listings & Content Optimisation: Oversee the optimisation of product listings (descriptions, images, prices, etc.) to ensure they meet platform standards and attract maximum attention from potential customers. Collaborate with the marketing team to ensure consistent and compelling branding and messaging across digital channels. Monitor and improve the customer journey from product discovery to checkout, ensuring a seamless shopping experience.
- Promotions & Campaigns: Plan and execute promotional activities tailored to each platform, including price promotions. Manage the timing and execution of promotional campaigns to ensure maximum visibility and customer engagement.
- Inventory & Supply Chain Coordination: Work closely with the supply chain and logistics teams to ensure inventory levels are managed efficiently, preventing shortages or excess stock. Track order fulfilment and ensure timely delivery to prevent disruptions in the customer experience.
- Team Collaboration & Training: Support and collaborate with internal teams (sales, marketing, operations, finance) to drive alignment and ensure consistency across all ecommerce operations. Provide training and support for junior team members on best practices for managing ecommerce accounts.
About you:
Requirements:
- Experience in ecommerce sales, account management, or digital sales within the pet or FMCG industry or related sectors.
- Proven experience managing key ecommerce accounts (Ocado, grocery marketplaces, pureplay accounts, 3P retailers).
- Strong understanding of the online retail environment, ecommerce platforms, and digital sales strategies.
- Familiarity with ecommerce tools and platforms (e.g., Shopify, Amazon Seller Central, Google Analytics, etc.).
- Experience in using data analysis tools to monitor sales and performance metrics.
- Knowledge of SEO, content optimisation, and online advertising techniques (PPC, social media, etc.).
- Strong negotiation, communication, and interpersonal skills.
- Results-driven with a focus on achieving and exceeding sales targets.
- Analytical mindset with the ability to use data to inform decision-making.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- 25 days holiday
- Staff discount on Pets Choice products
Please click on the APPLY button to send your CV for this role.
Candidates with the relevant experience or job titles of; eCommerce Sales, Marketing Executive, Digital Sales, Sales Account Manager, Digital Marketing, B2C Sales, SEO, Online Sales Executive, Consumer Sales, B2C Marketing, FMCG Sales, FMCG Account Manager may also be considered for this role.
Ecommerce Account Manager in Blackburn employer: Pets Choice
Contact Detail:
Pets Choice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Account Manager in Blackburn
✨Tip Number 1
Familiarise yourself with the key ecommerce platforms mentioned in the job description, such as Ocado and Tesco. Understanding their specific requirements and how they operate will give you an edge when discussing your potential contributions during interviews.
✨Tip Number 2
Network with professionals in the ecommerce and FMCG sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role at StudySmarter.
✨Tip Number 3
Stay updated on the latest trends in digital sales and account management. Being able to discuss recent developments or successful strategies in ecommerce during your interview can demonstrate your passion and knowledge of the field.
✨Tip Number 4
Prepare to showcase your analytical skills by gathering examples of how you've used data to drive sales growth in previous roles. This will help you illustrate your ability to meet the performance analysis and reporting expectations outlined in the job description.
We think you need these skills to ace Ecommerce Account Manager in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce sales and account management. Focus on your achievements with key accounts, especially if you've worked with platforms like Ocado or major grocery marketplaces.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the pet industry and how your skills align with the company's growth plans. Mention specific strategies you've implemented in previous roles that led to increased online sales.
Showcase Data-Driven Success: Include examples of how you've used data analysis to drive sales performance. Highlight any tools you are familiar with, such as Google Analytics or Shopify, and how they contributed to your success.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with internal teams. Provide examples of how you've successfully coordinated with marketing, operations, or supply chain teams to achieve ecommerce goals.
How to prepare for a job interview at Pets Choice
✨Know Your Accounts
Familiarise yourself with the key ecommerce accounts you'll be managing, such as Ocado and major grocery marketplaces. Understand their unique selling points and how your potential employer's products fit into their offerings.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data analysis tools in previous roles. Highlight specific examples where your insights led to improved sales performance or optimised product listings.
✨Demonstrate Your Industry Knowledge
Stay updated on trends within the pet and FMCG industries. Be ready to discuss how these trends can impact ecommerce strategies and how you would adapt to keep the company competitive.
✨Prepare for Scenario Questions
Anticipate questions that ask how you would handle specific challenges, such as managing inventory levels or executing a promotional campaign. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
