Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Join a globally renowned brand in the premium drinks industry, known for creativity and collaboration.
- Benefits: Enjoy a competitive salary, benefits, and a vibrant office culture in Central London.
- Why this job: Be part of a passionate team, make a real impact, and grow your IT skills in an exciting environment.
- Qualifications: Strong communication skills, troubleshooting abilities, and previous helpdesk experience are essential.
- Other info: This is a hands-on, office-based role perfect for those eager to kickstart their IT career.
The predicted salary is between 28800 - 42000 £ per year.
Location: Central London
Type: Permanent
Salary: Up to £35,000 + benefits
Are you an enthusiastic IT professional at the start of your career and looking for an environment to grow your skills? Our client, a globally recognised brand in the premium beverage space, is looking for a Junior IT Support Specialist to support and maintain their IT infrastructure and ensure the smooth operation of their UK office.
The Company
Our client is a globally renowned name within the premium drinks industry, known for their bold identity, iconic product, and a culture rooted in creativity, collaboration, and continuous improvement. With operations in over 150 countries, they maintain a strong presence in global nightlife and cultural spaces, combining tradition with innovation to stay at the forefront of the market. Their Central London office is home to a passionate and close-knit team that works hard, thinks creatively, and celebrates success together. It’s an exciting, energetic place to build a rewarding career with real impact.
The Role
As a Junior IT Support Specialist, you’ll be the first point of contact for IT support in the UK office. This is a hands-on, office-based role that will see you working across 1st and 2nd line support, collaborating with teams across the business, and helping to implement new systems and tech upgrades. You’ll play a vital role in maintaining infrastructure, resolving issues, and enabling your colleagues to work productively and efficiently.
Key Responsibilities
- Deliver 1st and 2nd line IT support across hardware, software, and internal systems
- Diagnose, troubleshoot and escalate technical issues when required
- Support system upgrades, maintenance, and IT improvement projects
- Ensure smooth day-to-day operation of IT infrastructure
- Contribute to IT documentation and help refine internal support processes
- Respond to ad-hoc support requests and liaise with global teams as needed
What We’re Looking For
- Strong communication skills and a customer-focused mindset
- Ability to work independently and manage multiple tasks at once
- Solid troubleshooting and technical problem-solving abilities
- A genuine interest in IT systems and an eagerness to learn
- Organised, proactive, and a team player
- Understanding of IT infrastructure, networking, or support tools
- Previous experience in a helpdesk or technical support environment
- Experience working with Azure, Microsoft 365, ticketing systems, or IT asset management
Why Join?
Global Brand – Join a business recognised around the world for its bold identity and premium product.
Information Technology Support Specialist employer: Advocate Group
Contact Detail:
Advocate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and Microsoft 365. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical examples. Think of scenarios where you've successfully resolved IT issues, as this will showcase your troubleshooting abilities and customer-focused mindset.
✨Tip Number 4
Research the company's values and recent projects. Being able to discuss how your personal values align with theirs and showing enthusiasm for their initiatives can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior IT Support Specialist role. Emphasise any previous helpdesk or technical support experience, as well as familiarity with Azure, Microsoft 365, and ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your eagerness to learn. Mention specific examples of how you've demonstrated strong communication skills and problem-solving abilities in past roles or projects.
Highlight Relevant Skills: In your application, clearly outline your technical skills, particularly those related to IT infrastructure and support tools. Mention your ability to troubleshoot and resolve issues, as well as your customer-focused mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Advocate Group
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology and eagerness to learn during the interview. This role is perfect for someone at the start of their career, so highlighting your enthusiasm can set you apart from other candidates.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. The interviewer will be looking for your ability to troubleshoot effectively, so showcasing your problem-solving skills is crucial.
✨Highlight Communication Skills
Since this role involves being the first point of contact for IT support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you'll need to assist colleagues who may not have a technical background.
✨Familiarise Yourself with Relevant Tools
Research and understand the tools mentioned in the job description, such as Azure and Microsoft 365. Being able to discuss your experience or knowledge of these systems will demonstrate your readiness for the role and your proactive approach to learning.
