Information Technology Infrastructure Engineer

Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity.

Responsibilities:

• Assist with the management of the Service Desk and Change Management Systems (ManageEngine)
• Provide high quality, responsive and consistent resolutions to IT Incidents
• Work closely with vendors to ensure there is a coordinated approach to infrastructure support
• Maintain, monitor, and support the bank’s network, applications and infrastructure
• Carry out regular system health checks, vulnerability assessment and patching
• Integrate solutions with other applications and platforms based on business requirements
• Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes
• Perform capacity workload modelling and availability analysis for a variety of platforms and environments
• Develop, maintain, recommend, document and support tools and utilities to provide capacity planning and management
• Troubleshoot problems by analysing root causes and evaluating multiple options
• Evaluate future technologies and make recommendations for software and hardware upgrades
• Analyze and implement network, software and hardware changes
• Develop processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security are achieved
• Ensure all necessary network security updates, patches, and preventive measures are implemented
• Support the day-to-day operations of the banks IT systems, network, and applications
• Maintain Windows server and Unix based servers, O365 and administer MS Azure
• Implement and maintain information security controls in line with ISO27001, NIST and DORA standards
• Support the Bank’s VMware and Citrix virtual infrastructure
• Maintain the bank’s Business Continuity and Disaster recovery plan and procedure
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Skills/Knowledge Required:

• Degree level in IT
• A minimum of 5 years Infrastructure, System, Network support experience
• Relevant certification such as, CCNA, CCNP, MCITP, VCP, or CCA, etc
• Banking/Financial sector experience is an advantage
• Very good VMware and Citrix administration experience
• Windows and Linux Servers administration and support skills
• Experience with scripting and automation tools
• Experience in Public Cloud deployment and administration
• Experience in the following Applications – Flexcube, Oracle, Datastore, SWIFT, Calypso, etc
• Strong knowledge of systems, software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including experience of security, storage, data protection, and disaster recovery protocols
• ISO27001 experience is an advantage
• Very good virtualisation, Active Directory, GPO, Access control and LAN/WAN experience
• Analytical thinker and problem solver with excellent organising, prioritising, and multitasking skills
• Excellent troubleshooting, problem-solving and task management skills
• Able to work with little or no supervision, even out-of-hours

This is a permanent position paying up to £75,000 based on experience.