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For Companies At a Glance
- Tasks: Provide friendly support to clients via phone and email, resolving their inquiries.
- Company: Join one of the world's largest asset management firms with global career opportunities.
- Benefits: Enjoy a competitive pay rate, flexible work-from-home options, and no weekend shifts!
- Why this job: Gain valuable experience in financial services while working in a supportive team environment.
- Qualifications: Must have experience in financial or professional services to apply.
- Other info: This is a temporary 12-month contract starting at the end of February 2025.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Aurora Mcr Ltd is a multi-channel sales, marketing, and lead generation agency located in Manchester. We work with a diverse range of clients from various industries, providing exceptional services to meet their unique needs.
Role Description
This is a full-time on-site role for a Customer Service Representative at our Manchester location. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
Qualifications
- Customer Service Representatives, Customer Support, and Customer Satisfaction skills
- Customer Experience and Customer Service skills
- Strong interpersonal and communication skills
- Ability to multitask and prioritise customer needs
- Excellent problem-solving abilities
- Experience in a customer-facing role is a plus
- High school diploma or equivalent required
Full time hours are Monday -Friday 9am-5pm.
Salary-£23,500 Per Annum base salary
Customer Service Representative employer: Aurora Mcr Ltd
Contact Detail:
Aurora Mcr Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the asset management industry. Understanding the key players, products, and services will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling client requests, being able to convey information clearly and concisely is crucial.
✨Tip Number 3
Network with professionals in the financial services sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Research the company culture of the firm you're applying to. Understanding their values and work environment can help you tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial or professional services. Emphasize any customer service roles and specific achievements that demonstrate your ability to handle client requests effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Client Services Associate role. Mention your understanding of the asset management industry and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role involves handling client inquiries, provide examples in your application that showcase your strong communication skills. Highlight experiences where you resolved issues or collaborated with internal partners.
Research the Company: Familiarize yourself with the company’s values, products, and services. This knowledge will help you tailor your application and prepare for potential interview questions about the firm and its operations.
How to prepare for a job interview at Aurora Mcr Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved client issues or provided exceptional support, as this role heavily relies on these skills.
✨Understand the Financial Services Industry
Familiarize yourself with basic concepts of asset management and financial services. Being able to speak knowledgeably about the industry will demonstrate your commitment and readiness for the role.
✨Demonstrate Effective Communication
Since the role involves handling client requests via phone and email, practice clear and concise communication. You might be asked to role-play a client interaction, so be ready to showcase your ability to communicate effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your interest and helps you understand if the position aligns with your career goals. Consider asking about team dynamics or opportunities for professional development.
