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For Companies At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their service needs.
- Company: Join a well-established automotive dealership known for exceptional customer care.
- Benefits: Enjoy a competitive salary, staff discounts, and ongoing training opportunities.
- Why this job: Thrive in a fast-paced environment while making a positive impact on customer experiences.
- Qualifications: Previous customer service experience, great communication skills, and a proactive attitude required.
- Other info: A full UK driving licence is desirable; join a supportive team today!
The predicted salary is between 28000 - 28000 £ per year.
We're looking for an experienced and customer-focused individual to join our busy automotive dealership in Walton as a Customer Service Advisor. If you enjoy delivering a high standard of service, thrive in a fast-paced environment, and have a passion for the motor industry, we'd love to hear from you.
About the Role: As a key point of contact for our customers, you'll play a vital role in ensuring every customer experience is a positive one. From the moment they walk through the door to the moment they leave, your focus will be on delivering friendly, professional and efficient service—whether that's face-to-face, over the phone or via email.
Day-to-Day Responsibilities:
- Greet customers and handle all service-related enquiries
- Schedule service and repair appointments, coordinating with the workshop
- Keep customers updated on the progress of their vehicle
- Provide accurate estimates and explain any work carried out
- Handle payments and follow-up with customers after their visit
- Assist with general administrative duties and dealership support
What We're Looking For:
- Previous experience in a customer service role, ideally within the motor trade
- Excellent communication and interpersonal skills
- A proactive and positive attitude, even when under pressure
- Strong attention to detail and the ability to multitask
- Confidence using computer systems and booking software
- A full UK driving licence is desirable
What We Offer:
- Competitive salary of £28,000 per year
- A supportive and welcoming team environment
- Ongoing training and development opportunities
- Staff discounts and other benefits
This is a great opportunity to join a well-established dealership with a strong reputation for customer care. If you take pride in your work and want to be part of a team that values professionalism and service, apply today.
Service Advisor in Walton-On-Thames employer: Venatu Recruitment Group
Contact Detail:
Venatu Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Walton-On-Thames
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific services offered by the dealership. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Advisor position.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to handle customer inquiries and resolve issues effectively. Being able to share specific instances will highlight your problem-solving skills and customer focus.
✨Tip Number 4
Research the dealership's reputation and customer reviews online. Understanding their strengths and areas for improvement can help you tailor your responses in the interview and show that you're proactive about contributing to their success.
We think you need these skills to ace Service Advisor in Walton-On-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within the automotive industry. Use specific examples that demonstrate your ability to handle enquiries and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor industry and your commitment to delivering high-quality customer service. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your communication skills, attention to detail, and ability to multitask. These are crucial for the role of a Service Advisor, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Venatu Recruitment Group
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this is crucial for a Service Advisor.
✨Demonstrate Your Knowledge of the Automotive Industry
Familiarise yourself with common automotive terms and trends in the industry. Being able to discuss recent developments or popular models can show your passion and commitment to the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. This will not only help you provide relevant answers but also demonstrate your communication skills, which are vital for a Customer Service Advisor.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the dealership's culture, training opportunities, or customer service philosophy. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
