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For Companies At a Glance
- Tasks: Support customers with queries and ensure satisfaction through excellent service.
- Company: Join eurochange, a passionate team dedicated to making travel dreams come true.
- Benefits: Enjoy perks like travel discounts, 28 days holiday, and a virtual GP service.
- Why this job: Be part of a friendly, inclusive culture where your unique self is celebrated.
- Qualifications: Customer service experience is preferred; flexibility and IT literacy are essential.
- Other info: Work shifts including weekends and bank holidays; full training provided.
The predicted salary is between 22000 - 30000 £ per year.
Hours: 40 hours per week
Salary: 26,374.40 per annum
Shift Pattern: Monday to Sunday 5 out of 7
Why join #Teameurochange
Here at eurochange, we’re all about people and that includes you! We’re a dedicated and proactive bunch passionate about our mission, to inspire people to explore the world, and experience more! We make travel dreams come true, one currency exchange at a time. So, step into our world, where friendliness, support, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact, and whilst we take the legalities of our service seriously, we have fun along the way!
Your quest as a Customer Support Consultant
The Customer Support Consultant position with us is as rewarding as it is challenging. If you have a passion for giving great customer service we want you to join our team! Your main responsibility will be to support our customers by ensuring that all customers are given accurate, factual advice and spoken to in a courteous manner. The Customer Support Consultant role is a varied role in which two days are rarely the same.
Explore how you’ll support our purpose…
- Ensure the phone is answered in a courteous manner and every effort is made to resolve the customer’s issue over the phone.
- Ensure that phones are answered within agreed SLAs.
- Ensure that all complaints are dealt with empathy following the companies BLAST procedure, and ensuring that complaints are resolved in as short a time as possible to give increased customer satisfaction.
- Ensure that your conduct is professional at all times with both colleagues and external visitors.
- Ensure that all tasks are completed within set SLAs.
- Ensure that all communication to customers is clear, accurate and understood.
- To ensure that any common issues/concerns are raised to your line manager promptly.
- To perform core tasks assigned while ensuring that own caseload is managed and prioritised to conclusion.
- You will be required to complete a branch visit to better understand the branch operation.
- Follow all Health and Safety, Security, Data Protection and Anti Money Laundering policies.
- Any other reasonable requests made by eurochange.
The 'stand-out' qualities to be part of #Teameurochange
- Be able to work independently and take the initiative.
- Has prior customer service experience, be that internal customer or external customer.
- Ability to provide excellent customer service, answering a wide spectrum of queries within given policies and procedures.
- Ability to be flexible with work hours, including working shifts, weekends and bank holidays.
- Be IT literate – full training will be provided.
Our Perks are out of this world!
- Colleague Rate on Travel Money!
- Friends and Family Discount
- 28 days holiday (inclusive of Bank Holidays)
- High Street Discounts
- Free mortgage advice (provided by a 3rd party)
- 24/7 Virtual GP service for you and your family.
- Company pension contribution
- Cycle to Work Scheme
- Employee Health, Wellbeing and Financial support through the Retail Trust Employee Assistance Programme – because you matter!
- Life Assurance
- Free Car Parking when on-site
- Wagestream – access your already earned wages when you need it
- Additional holiday entitlement after 1 year!
- And much much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose
Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values
We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Customer Support Consultant in Stevenage employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant in Stevenage
✨Tip Number 1
Familiarise yourself with eurochange's mission and values. Understanding their focus on customer service and inclusivity will help you align your responses during the interview, showcasing that you're a great fit for #Teameurochange.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or provided exceptional service, as this will demonstrate your capability to handle the varied challenges of the role.
✨Tip Number 3
Show your flexibility and willingness to work shifts, weekends, and bank holidays. Highlighting your adaptability can set you apart, especially since the role requires a commitment to varied hours.
✨Tip Number 4
Research common customer service scenarios related to currency exchange. Being knowledgeable about potential customer queries and complaints will allow you to speak confidently about how you'd handle them during your interview.
We think you need these skills to ace Customer Support Consultant in Stevenage
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualities required for the Customer Support Consultant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to join #Teameurochange and how you can contribute to their mission of inspiring people to explore the world.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eurochange
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with eurochange's mission of providing excellent service.
✨Understand the Company Values
Familiarise yourself with eurochange's values such as being aspirational and sincere. During the interview, try to weave these values into your responses, demonstrating how your personal values align with theirs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Practice responding to common customer service scenarios, focusing on empathy and resolution, which are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the Customer Support Consultant role. This shows your genuine interest in the position and the company.
