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For Companies At a Glance
- Tasks: Manage residential developments, ensuring high service levels and maintaining relationships with residents and clients.
- Company: Join the UK's leading residential property services provider with over 40 years of experience.
- Benefits: Enjoy 25 days annual leave, birthday off, private medical care, and a generous pension scheme.
- Why this job: Be part of a dynamic team, make a real impact, and develop your career in property management.
- Qualifications: 4 years of residential experience and service charge budget management required.
- Other info: Work in a vibrant environment with a fitness suite and cycle storage available.
The predicted salary is between 47000 - 60000 £ per year.
Salary: £55,000 - £60,000 per annum
Hours: Monday - Friday (9:00am - 17:00pm)
Location: E13
Profile
Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.
Responsibilities
- Effective service levels, acting as the representative towards customers, clients, and Developers as appropriate, ensuring all areas of the development are fully presentable, serviced, and properly maintained.
- Maintaining working relationships with the committee of any Residents Association / RMC, RTM Co.
- Attending meetings as appropriate and delivering on-going training needs to support the team.
- Utilising appropriate internal and external methods and support.
- Conducting frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPIs and SLAs are met.
- Managing performance, setting guidelines, managing holiday/sickness absences, and organising shift cover, undertaking or organising emergency cover as required.
- Cost control and review of expenditure and accounts, including assisting with setting service charges and presenting accounts together with preparation and presentation of bi-monthly financial summary reports.
- Proactive customer/contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses.
- Conducting risk assessments, health and safety checks, and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
- Monitoring and supervision of contractors, carrying out works on and around the development.
- Ensuring all works orders are monitored and delivered within the designated time frame.
- Ensuring reactive/planned works are conducted to a high quality.
- Investigating and reporting all irregular incidents to the development manager.
- Providing a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
- Regular inspection audits of the site and taking/organising remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Development information
- Development details: 850 units
- 7 members of staff - 1 Assistant Development Manager, 3 Concierge, 1 maintenance operative, and 1 yardman onsite
- Service charge ranging up to 3 million
- 270 parking spaces
- Fitness suite and cycle storage.
Essential Experience
- Service charge budget experience required
- Residential Experience
- 4 years experience working within the job title
- RMC experience
- Up to date with all building legislation
Benefits
- Birthday off
- 25 days annual leave
- Death in service 2 x annual salary
- Private medical care (Opt into - taxable perk)
- Voluntary life 2025
- 4% Pension scheme
- Child care vouchers renew every January
- Long service awards - 10 years
- Sick pay - 6 months - 5 years = 6 weeks pay / 5 years - 10 years = Up to 12 weeks
If this would be something of interest, please apply with your CV and Niamh will be in touch.
Residential Development Manager employer: Abbatt Property Recruitment
Contact Detail:
Abbatt Property Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Development Manager
✨Tip Number 1
Network with professionals in the residential property sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on job openings, including our position at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest building legislation and service charge budgeting practices. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience managing teams and handling customer complaints effectively. Highlight specific examples where you successfully resolved issues or improved service levels, as this is crucial for the role.
✨Tip Number 4
Research our company, StudySmarter, and understand our values and mission. Tailoring your conversation to align with our goals can make a strong impression during any discussions or interviews.
We think you need these skills to ace Residential Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential management, service charge budgeting, and any work with Resident Management Companies. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the company's needs and express your enthusiasm for the role.
Highlight Relevant Experience: In your application, emphasise your four years of experience in a similar role. Include details about your familiarity with building legislation and your ability to manage teams effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Abbatt Property Recruitment
✨Know Your Numbers
As a Residential Development Manager, you'll be dealing with budgets and service charges. Make sure you understand the financial aspects of the role, including how to prepare and present financial reports. Brush up on your experience with service charge budgets to impress during the interview.
✨Demonstrate Your Leadership Skills
You'll be managing a team, so it's crucial to showcase your leadership abilities. Prepare examples of how you've effectively managed teams in the past, including how you've provided feedback, coaching, and support to ensure KPIs are met.
✨Familiarise Yourself with Legislation
Stay updated on building legislation and health and safety regulations relevant to residential properties. Being knowledgeable about these laws will show that you're serious about compliance and can handle risk assessments effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and contractor management. Think of specific scenarios from your past experience where you successfully resolved issues or improved service levels.
