Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents to promote water efficiency and conduct surveys in homes.
- Company: Cenergist provides innovative energy and water efficiency solutions, focusing on sustainability.
- Benefits: Enjoy a £30,000 salary, 25 days leave, pension scheme, and wellness programme.
- Why this job: Make a real impact in your community while working in a supportive, innovative team.
- Qualifications: Two years in customer service, strong communication skills, and a valid driving licence required.
- Other info: Role involves travel across Guildford and Kingston; DBS check needed.
The predicted salary is between 24000 - 36000 £ per year.
Guildford & Kingston Upon Thames (Field based with travel throughout the area)
About Us
At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work.
We are now looking for a Tenant Engagement Officer to join us on a full-time, permanent basis, working 40 hours per week.
The Benefits
- Salary of £30,000 per annum
- 25 days annual leave, plus Bank Holidays
- Company pension scheme
- Cycle to work scheme
- Life insurance
- Wellness programme
This is a fantastic opportunity for a customer-facing professional, ideally from a property or tenant-focused role, to join our fast-moving, innovative organisation. You'll have the chance to be out on the road, meeting new people and making a real difference in your community, as part of a collaborative team where you will be truly valued. So, if you want to support water efficiency and sustainability in homes, read on and apply today!
The Role
As a Tenant Engagement Officer, you will join our Water Team and carry out customer engagement visits and surveys in residential homes across Guildford and Kingston Upon Thames to support water efficiency. Specifically, you will promote and explain a free water efficiency service delivered in partnership with Affinity Water. You will carry out basic internal surveys (Home Water MOTs), including meter readings, tap/shower flow checks, and suitability assessments, complete simple surveys, and book appointments for our plumbing team to return and install the upgrades. Also, you will utilise a CRM system to record findings and appointments, managing your own daily schedule and stock levels while working collaboratively with the wider team.
Additionally, you will:
- Provide clear explanations for the installations and services to residents
- Ensure all customers receive relevant information and follow-up documentation
- Make sure smooth handovers happen between teams
About You
To be considered as a Tenant Engagement Officer, you will need:
- At least two years experience in a face-to-face customer service or field-based role, ideally in the property field
- Strong communication skills with the ability to build rapport quickly
- A self-motivated, organised approach with the ability to manage your own diary
- A full, valid driving licence and access to your own vehicle with business use insurance
Please note, this role will require a clear DBS check (Disclosure and Barring Service) to be completed, due to the nature of working in residential homes.
Other organisations may call this role Customer Liaison Officer, Community Engagement Officer, Housing Support Officer, or Resident Liaison Assistant. We are eager to hear from you if you have held the role of Estate Agent, Property Surveyor, Customer Service Executive, Customer Support Advisor, Customer Advisor, or Property Co-ordinator, and are looking for a new direction.
Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to join us as a Tenant Engagement Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Tenant Engagement Officer in Kingston Upon Thames employer: Cenergist
Contact Detail:
Cenergist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Engagement Officer in Kingston Upon Thames
✨Tip Number 1
Familiarise yourself with Cenergist's mission and values. Understanding their commitment to sustainability and innovation will help you align your conversation during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences in detail. Think of specific examples where you've successfully built rapport with clients or resolved issues, as this role heavily relies on strong communication skills.
✨Tip Number 3
Since the role involves fieldwork, ensure you have a reliable vehicle and are comfortable managing your own schedule. Be ready to explain how you plan to organise your daily tasks effectively while on the road.
✨Tip Number 4
Research water efficiency solutions and the services offered by Affinity Water. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your genuine interest in the role and its impact on the community.
We think you need these skills to ace Tenant Engagement Officer in Kingston Upon Thames
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Engagement Officer. Familiarise yourself with the key tasks such as conducting customer engagement visits and promoting water efficiency services.
Tailor Your CV: Highlight your relevant experience in customer service or field-based roles. Emphasise any specific achievements or skills that align with the job description, such as strong communication skills and the ability to manage your own schedule.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and community engagement. Mention why you are interested in working with Cenergist and how your background makes you a suitable candidate for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cenergist
✨Show Your Customer Service Skills
As a Tenant Engagement Officer, you'll be interacting with residents regularly. Highlight your experience in face-to-face customer service roles and provide examples of how you've built rapport and resolved issues effectively.
✨Demonstrate Your Organisational Skills
This role requires managing your own diary and appointments. Be prepared to discuss how you stay organised and prioritise tasks, perhaps by sharing specific tools or methods you use to keep track of your schedule.
✨Understand the Company’s Values
Cenergist values quality, collaboration, and innovation. Research these values and think about how your personal values align with them. Be ready to discuss how you can contribute to a collaborative team environment.
✨Prepare for Practical Scenarios
You may be asked to explain how you would conduct a Home Water MOT or handle a difficult customer interaction. Practise these scenarios beforehand so you can respond confidently and demonstrate your problem-solving skills.
