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For Companies At a Glance
- Tasks: Support customers with technical queries and product demonstrations while collaborating on product development.
- Company: Una Health is dedicated to enhancing diagnostic pathways and delivering innovative healthcare solutions in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration with healthcare experts.
- Why this job: Join a mission-driven team focused on improving patient outcomes through cutting-edge diagnostic products.
- Qualifications: A degree in Biomedical Science, Biochemistry, or Microbiology, plus 2+ years in a relevant role.
- Other info: Ideal for those who thrive in a fast-paced, collaborative setting and are eager to learn.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Una Health, we’re passionate about improving diagnostic pathways and bringing innovative healthcare solutions to the UK market. We work closely with the NHS, laboratories, and healthcare providers to supply high-quality, clinically relevant diagnostic products. Our mission is to support better patient outcomes by making diagnostics faster, more accessible, and more effective. As a dynamic and growing company, we combine scientific expertise with commercial agility to respond to the evolving needs of modern healthcare.
Role Overview
We’re looking for a knowledgeable and proactive Product Specialist with a strong background in biomedical science – ideally in biochemistry or microbiology – to join our team. This role is perfect for someone who enjoys combining technical expertise with customer interaction, product development, and commercial support.
Key Responsibilities
- Technical Support: Serve as the escalation point for complex technical product queries from customers, internal teams, and partners. Troubleshoot, document, and resolve product issues, working closely with Quality, Regulatory, and R&D as needed. Maintain detailed knowledge of products across our portfolio, including diagnostic equipment, consumables, and digital platforms.
- Sales Enablement & Training: Support the commercial team with product demonstrations, technical training, and onboarding for both internal staff and external customers. Attend customer meetings, trade shows, and industry events as the technical expert. Collaborate with sales to build trust and confidence in our products, contributing to successful tenders and long-term relationships. Manage POC/lab-based implementations including assay protocols.
- Product Development & Launch: Provide scientific and user insights to guide product development and improvement initiatives. Participate in beta testing, validation studies, and user feedback collection. Contribute to launch planning, developing training content, support materials, and FAQs. Stay up to date on scientific advancements, market trends, and competitor activity to inform product positioning.
About You
Background & Skills: Degree (BSc or higher) in Biomedical Science, Biochemistry, Microbiology, or a related field. 2+ years' experience in a product, technical support, or lab-based scientific role. Strong understanding of diagnostic or medical device products (or willingness to learn fast!). Confident communicator who can explain complex information in a clear, customer-friendly way. Enjoys problem-solving, cross-functional collaboration, and balancing detail with the bigger picture.
Desirable: Experience with laboratory and/or POCT diagnostic instrumentation. Exposure to product lifecycle management or regulatory environments. Familiarity with NHS workflows or clinical laboratory settings.
Product Specialist employer: Una Health
Contact Detail:
Una Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Familiarise yourself with the latest advancements in biomedical science, particularly in biochemistry and microbiology. This knowledge will not only help you understand the products better but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the healthcare and diagnostics industry. Attend relevant trade shows, conferences, or webinars where you can meet potential colleagues and learn more about the company culture at Una Health.
✨Tip Number 3
Prepare to showcase your problem-solving skills during interviews. Think of specific examples from your past experiences where you successfully resolved technical issues or improved processes, as this aligns well with the role's responsibilities.
✨Tip Number 4
Research Una Health’s product portfolio and be ready to discuss how your background can contribute to their mission of improving diagnostic pathways. Showing that you understand their products and market position will set you apart from other candidates.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your background in biomedical science, particularly in biochemistry or microbiology. Emphasise any relevant experience in product support or lab-based roles to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving diagnostic pathways and how your skills can contribute to Una Health's mission. Mention specific experiences that demonstrate your technical expertise and customer interaction abilities.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex technical issues in previous roles. This will demonstrate your ability to serve as an escalation point for product queries, which is crucial for the role.
Highlight Communication Skills: Since the role requires confident communication, include instances where you've effectively explained complex information to customers or colleagues. This will show your capability to build trust and confidence in products.
How to prepare for a job interview at Una Health
✨Showcase Your Technical Knowledge
Make sure to highlight your background in biomedical science, especially in biochemistry or microbiology. Be prepared to discuss specific products or technologies you've worked with and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. This could involve troubleshooting product queries or collaborating with teams to resolve challenges, showcasing your proactive approach.
✨Communicate Clearly and Confidently
Practice explaining complex scientific concepts in a straightforward manner. The ability to communicate effectively with both technical and non-technical audiences is crucial for this role.
✨Stay Informed About Industry Trends
Research current advancements in diagnostics and the healthcare market. Being knowledgeable about competitors and market trends will demonstrate your commitment to the field and your potential contributions to the company.
