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- Tasks: Manage the night desk, ensuring security and customer service from 11pm to 7am.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Earn £12-13.50 per hour plus up to £2000 in service charge; enjoy flexible hours and training.
- Why this job: Perfect for night owls who love customer service and want to make a difference.
- Qualifications: Previous hotel night experience preferred; must be responsible and passionate about service.
- Other info: Opportunity to act as duty manager and collaborate with various teams.
The predicted salary is between 25000 - 30000 £ per year.
Can you take responsibility for maintaining our standards during the night shift? Were looking for an enthusiastic and responsible Night Porter to manage our night desk between 11pm and 7am. You must take pride in your work, and be well-presented, articulate, and passionate about customer service. The job is full-time, and includes working at weekends. Previous night experience in a hotel is preferred. Its a wide-ranging role, including responsibility for security, setting function rooms up for events, storing furniture and equipment, carrying out our standard end-of-day procedures, and meeting guests food and beverage requirements throughout the night. Personable and engaging, youll provide first-class customer service and ensure that every interaction exceeds the guests expectations. Youll also need good attention to detail, to produce audit reports and to maintain our high security standards at all times. When required, youll also help the cleaning, bar and reception teams. You may also be asked to act as duty manager at times. What we need from you Night experience in a hotel is preferred Taking responsibility for your own work Passionate about customer service What we offer £12-13.50 per hour 100% service charge, up to approx £2000 per year Attractive staff uniform Flexible working pattern Traini…
Night Porter employer: Golf View, Nairn
Contact Detail:
Golf View, Nairn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure to highlight any previous night experience in a hotel during your conversations. This will show that you understand the unique challenges and responsibilities of working the night shift.
✨Tip Number 2
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond for guests in past roles. This will help you stand out as someone who truly cares about the guest experience.
✨Tip Number 3
Be prepared to discuss how you manage your time and prioritize tasks during busy shifts. This is crucial for maintaining high standards and ensuring all responsibilities are met efficiently.
✨Tip Number 4
Show your attention to detail by asking insightful questions about the role and the hotel's operations. This will demonstrate your commitment to upholding security standards and producing accurate audit reports.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous night experience in a hotel setting. Detail your responsibilities and achievements in those roles to showcase your suitability for the Night Porter position.
Showcase Customer Service Skills: Since the role requires a passion for customer service, include specific examples of how you've provided excellent service in past positions. This could be through direct interactions with guests or by going above and beyond in your duties.
Attention to Detail: Mention instances where your attention to detail has made a difference in your work. This could relate to producing reports, maintaining security standards, or ensuring that all tasks are completed to a high standard.
Professional Presentation: As the job requires being well-presented, ensure your application reflects professionalism. Use a clean format for your CV and cover letter, and check for any spelling or grammatical errors before submitting.
How to prepare for a job interview at Golf View, Nairn
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet guests' needs in previous roles, especially in a hotel setting.
✨Demonstrate Responsibility and Attention to Detail
Highlight your ability to take responsibility for your work. Discuss any past experiences where you had to manage tasks independently, ensuring that you paid attention to detail, such as producing audit reports or maintaining security standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations during the night shift. Prepare by thinking of scenarios related to security, guest interactions, and event setups, and how you would respond effectively.
✨Dress Professionally and Be Well-Presented
Since the role emphasizes being well-presented, make sure to dress appropriately for the interview. This not only shows respect for the position but also reflects your understanding of the importance of presentation in the hospitality industry.
