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- Tasks: Lead a technical support team, manage daily operations, and resolve complex issues.
- Company: Join a Health Tech organisation revolutionising healthcare with innovative software solutions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a comprehensive benefits package.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: 5+ years in technical support with management experience; strong IT skills required.
- Other info: Fully remote role with opportunities for professional development and occasional travel.
The predicted salary is between 48000 - 56000 £ per year.
Type: Permanent
Location: Fully remote
Start Date: ASAP
Salary: £60,000 - £70,000 per annum
iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We are looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You will lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment.
Key Responsibilities:
- Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs
- Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across infrastructure, internal applications, and customer-facing solutions
- Oversee the recruitment, training, and development of staff to build a high-performing support team
- Collaborate closely with cross-functional teams to support the deployment of updates, new features, and issue resolution
- Implement ITIL best practices, including incident, problem, change, and knowledge management processes
- Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit
- Monitor and maintain the performance, health, and security of internal and customer systems
- Contribute to root cause investigations and generate performance reports for senior management
- Maintain accurate client documentation and internal asset registers
- Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications
Skills:
- 5+ years of experience in a similar technical support role, with significant management responsibilities
- Deep understanding of Windows Desktop and Server environments
- Strong experience in Microsoft 365 and Entra ID (including SSO, policy management)
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Experience with virtualisation technologies (e.g., VMware, Hyper-V)
- Familiarity with scripting (PowerShell, HTML, SQL, JSON) and system monitoring
- Proficient in Remote Monitoring & Management (RMM), Endpoint Detection & Response (EDR), and disaster recovery tools
- Hands-on support for a range of hardware including PCs, laptops, tablets, and mobile devices (Android/iOS)
- Cloud experience (AWS preferred)
- Comfortable working in and supporting ISO-regulated environments (ISO 27001 / ISO 13485)
Desirable Skills:
- Experience within the healthcare sector, ideally with exposure to NHS IT systems and processes
- Interest or background in medical imaging or biotech
- Knowledge of MS SQL Server
- Familiarity with cybersecurity best practices
- Exposure to DevOps tooling or IT project coordination
What’s in it for you?
- 25 days of annual leave plus public holidays, with the option to buy/sell additional days
- Comprehensive benefits package, including professional development opportunities, EV scheme, cycle-to-work, private health insurance, and more
- Flexible working arrangements, with the choice to work remotely or office-based in London
- Opportunities for occasional travel to customer sites
If you are passionate about supporting IT Systems in Healthcare and have the experience to lead a team, get in touch today!
Technical Support Manager - £70,000 - Remote employer: iO Associates - UK/EU
Contact Detail:
iO Associates - UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager - £70,000 - Remote
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role emphasises their implementation. Understanding incident, problem, change, and knowledge management processes will give you a significant edge during discussions.
✨Tip Number 2
Highlight your experience in managing technical support teams. Be prepared to discuss specific examples of how you've led teams to meet SLAs and KPIs, as this is crucial for the role.
✨Tip Number 3
Showcase your familiarity with compliance standards like ISO 27001 and GDPR. Being able to speak confidently about your experience in regulated environments will demonstrate your suitability for this position.
✨Tip Number 4
If you have experience in the healthcare sector or with NHS IT systems, make sure to mention it. This background can set you apart from other candidates and align you closely with the company's mission.
We think you need these skills to ace Technical Support Manager - £70,000 - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and management. Emphasise your familiarity with healthcare IT systems, compliance standards, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare technology and your leadership skills. Mention specific examples of how you've successfully managed teams and resolved complex technical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to Windows environments, Microsoft 365, and networking. Include any experience with ITIL practices and compliance with ISO standards, as these are crucial for the role.
Showcase Your Problem-Solving Abilities: Provide examples of how you've contributed to root cause investigations or improved service delivery in past positions. This will demonstrate your analytical skills and ability to enhance operational efficiency.
How to prepare for a job interview at iO Associates - UK/EU
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Windows Desktop and Server environments, as well as your knowledge of Microsoft 365 and networking. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Leadership Skills
As a Technical Support Manager, you'll be leading a team. Share examples of how you've successfully managed teams in the past, focusing on recruitment, training, and development. Discuss your approach to building a high-performing support team.
✨Familiarise Yourself with Compliance Standards
Since this role involves working within regulated environments, brush up on ISO 27001, ISO 13485, and GDPR compliance. Be ready to explain how you've ensured compliance in previous roles and how you would implement best practices in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex technical issues. Prepare to walk through your thought process in resolving a challenging situation, including how you would escalate issues when necessary.
