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- Tasks: Provide first-line technical support and assist with network device maintenance.
- Company: Join Auxilion, an award-winning IT support provider in the UK and Ireland.
- Benefits: Enjoy a £20,000 salary, 20 days leave, and a cycle to work scheme.
- Why this job: Gain hands-on experience and earn a Level 4 qualification while working in a supportive environment.
- Qualifications: Strong communication skills and GCSEs in English and Maths are essential.
- Other info: Full training and mentorship provided; perfect for those eager to learn and grow.
Auxilion, part of the IT Alliance Group, is an award-winning IT support services provider, delivering innovative IT solutions, consulting, and managed services to public and private organisations across the UK and Ireland. Their client-first philosophy has driven long-term success and collaborative partnerships.
They are now looking for a driven and enthusiastic individual to join their team as a Level 4 Network Engineering Apprentice. This is a fantastic opportunity to gain hands-on experience, industry-recognised qualifications, and a solid foundation in IT networking and support.
A Typical Day in the Job:
- Act as the first point of contact for technical issues, providing first-line resolutions or escalating appropriately.
- Prioritise, monitor, and resolve incidents and requests within SLA timelines.
- Assist with the installation, configuration, and maintenance of network devices and infrastructure.
- Collaborate with cross-functional teams to ensure efficient problem resolution.
- Proactively identify and report recurring IT infrastructure issues and suggest root causes.
- Participate in major incident response, including ticket creation, impact assessment, and escalation.
- Document new and common technical issues in the knowledge base (KBAs).
- Support new employee onboarding, including laptop builds, access provisioning, and basic IT training.
- Monitor and manage ticket queues, assisting in backlog reduction and workload balancing.
- Identify equipment and system access requirements for new users.
- Deliver a high-quality customer experience through consistent communication and support.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
- £20,000 per annum
- 37.5 hours per week, Monday to Friday (8:30am - 4:30pm)
- 20 days annual leave plus Bank Holidays (increasing with length of service)
- Pension scheme
- Cycle to work scheme
- Free eyecare
- Hands-on training and mentorship
- Opportunity to earn a Level 4 Network Engineer qualification while gaining practical industry experience
Desired Qualities, Skills and Knowledge:
- Strong written and verbal communication skills (essential).
- Excellent problem-solving and decision-making abilities.
- Organised and able to manage workload effectively.
- Professional attitude with a willingness to learn.
- Knowledge of Microsoft 365 environments (Office 365, Teams, SharePoint, Exchange).
- Previous experience in a service desk or customer support environment is a plus.
- Understanding of hardware and software diagnostics and troubleshooting.
- GCSE Grade 4/C in English and grade 4/C in Maths is required for this role.
Your Training with Baltic:
You will be enrolled in a Level 4 Apprenticeship in Network Engineering, providing you with formal qualifications and practical skills. You’ll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Auxilion. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Network Apprentice in Sheffield employer: Baltic Apprenticeships
Contact Detail:
Baltic Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Apprentice in Sheffield
✨Tip Number 1
Familiarise yourself with the latest networking technologies and trends. Being knowledgeable about current industry standards will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the IT sector, especially those working in network engineering. Attend local tech meetups or online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare for potential technical questions by practising common troubleshooting scenarios. This will demonstrate your problem-solving skills and readiness to tackle real-world issues during the interview.
✨Tip Number 4
Showcase your enthusiasm for learning and development. Highlight any relevant courses or certifications you've completed, as well as your eagerness to gain hands-on experience through the apprenticeship.
We think you need these skills to ace Network Apprentice in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Network Apprentice role. Emphasise your communication skills, problem-solving abilities, and any experience in customer support or IT environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work with Auxilion. Mention specific aspects of the job description that excite you and how you hope to grow through this opportunity.
Showcase Your Technical Knowledge: If you have any knowledge of Microsoft 365 or experience with hardware and software diagnostics, be sure to include this in your application. It shows that you have a foundational understanding of the technical skills required for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the IT field.
How to prepare for a job interview at Baltic Apprenticeships
✨Research the Company
Before your interview, take some time to learn about Auxilion and their services. Understanding their client-first philosophy and the types of IT solutions they provide will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As strong written and verbal communication skills are essential for this position, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated in previous roles or experiences, especially in a customer support context.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past where you've successfully resolved technical issues or challenges. Be ready to explain your thought process and the steps you took to arrive at a solution, as this will highlight your problem-solving skills.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training and mentorship opportunities available, or ask about the team dynamics. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
