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- Tasks: Engage with customers to ensure successful integration and adoption of software products.
- Company: Join a leading UK tech company supporting Defence sectors with innovative solutions.
- Benefits: Enjoy remote work, life assurance, learning platforms, and various employee perks.
- Why this job: Be part of a dynamic team making a real impact in the Defence industry.
- Qualifications: Experience in MoD engineering support and strong customer relationship skills required.
- Other info: Frequent travel to Brighton Head Office and customer sites is expected.
The predicted salary is between 34000 - 48000 £ per year.
Remote worker, ideally based in the South or Southwest area, with frequent travel to the Brighton Head Office and customer sites. 37.5 hours per week, Monday to Friday. £40,000 - £45,000 per annum.
Our client is a UK technology company with team members based across the country. They solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.
The CIE role strives to ensure our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services.
As an integral part of the wider Customer Support Team, working within multiple customer domains and supporting a range of our software products and services, the CIE will be responsible for engaging with our customers at all stakeholder levels and throughout all phases of the service lifecycle, encompassing onboarding (discover & educate), adoption (engage), expansion (succeed), advocacy (evolve) and, ultimately, retention (renewal).
Are you the right person for the job?
- Significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes.
- Working knowledge and/or experience of MoD DE&S business units, ideally in the air domain.
- Customer-focused, with the ability to liaise effectively with customers to develop close and trusted associations, building effective relationships.
- Effective communicator with good presentational skills, with the ability to actively engage and influence at mid-to-senior management level.
- Professional, articulate and confident when operating in the customer domain.
- Able to assimilate complex technical subjects and communicate to non-technical stakeholders.
- Highly focused and organised, with the ability to prioritise own workload.
- Able to identify, assimilate and communicate opportunities for business development.
- Experience in project management or the ability to demonstrate involvement in managed projects.
- Must hold or be able to achieve security clearance to SC level.
What will your role look like?
- Integration and Change Management: Develop a sound understanding of the Company's portfolio of software products and services. Maintain a working knowledge of Customer airworthiness processes. Apply customer domain knowledge (people, environment, regulations and processes) to:
- Maximise the value realised by customers from using our products and services.
- Inform product development, with a focus on early intervention to influence service and product design.
- Onboard and integrate new functionality into the customer domain, promoting adoption and usage.
- Support the management of change, ensuring the buy-in and engagement of all relevant stakeholders to gain maximum post-delivery product adoption.
- Identify and submit service, product and process improvement ideas.
- Be a proactive interface to enable effective communications between Customer stakeholders/users communities and the Company's product development and support teams.
Customer Success: Assume responsibility for the implementation and management of customer success activities for assigned customers, services and/or products. Establish and maintain successful business relationships with relevant tlmNexus customers and key stakeholders, through effective communication and regular on-site engagement. Achieve demonstrable customer success for assigned customers, from the on-boarding stage to user engagement and product adoption, to satisfy the agreed desired outcomes and achieve a return on investment for the customer. Identify potential business opportunities for cross-selling or up-selling of related products or services.
What can you expect in return?
- All IT equipment necessary for your role and support office equipment for your home is provided.
- Life Assurance.
- Free access to learning and wellbeing platforms such as LinkedIn and Headspace.
- Health shield (cash plan benefit scheme).
- Cycle to work scheme, tech scheme and lease car scheme.
- Company pension.
- Recruitment Referral Bonus.
- Employee Recognition Reward Scheme.
What's next? It's easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
Customer Integration Engineer (CIE) in Bristol employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Integration Engineer (CIE) in Bristol
✨Tip Number 1
Familiarise yourself with the UK military aviation regulations and policies. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the defence sector, especially those who have experience in customer integration roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your ability to build trust and communicate effectively will set you apart from other candidates.
✨Tip Number 4
Research the company's software products and services thoroughly. Being able to speak knowledgeably about their offerings and how they align with customer needs will show your enthusiasm and readiness for the role.
We think you need these skills to ace Customer Integration Engineer (CIE) in Bristol
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Integration Engineer position. Understand the key responsibilities and required skills, especially those related to customer engagement and technical knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in MoD engineering support or UK defence-related businesses. Emphasise your customer-focused approach and any project management experience you have, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company’s products and services. Mention specific examples of how you've successfully engaged with customers and contributed to their success in previous roles.
Highlight Communication Skills: Since effective communication is vital for this role, ensure you provide examples in your application that demonstrate your ability to engage with stakeholders at various levels. This could include presentations, meetings, or successful collaborations.
How to prepare for a job interview at Talent Finder
✨Understand the Company and Its Products
Before your interview, take the time to research the company's portfolio of software products and services. Familiarise yourself with how these products relate to the Defence sector and be prepared to discuss how you can maximise their value for customers.
✨Demonstrate Customer-Focused Communication
As a Customer Integration Engineer, effective communication is key. Practice articulating complex technical subjects in a way that non-technical stakeholders can understand. Be ready to share examples of how you've built strong relationships with customers in the past.
✨Showcase Your Project Management Skills
Highlight any experience you have in project management or involvement in managed projects. Be prepared to discuss specific instances where you successfully managed change and engaged stakeholders to ensure product adoption.
✨Prepare for Security Clearance Questions
Since the role requires security clearance to SC level, be ready to discuss your background and any relevant experiences that would support your ability to obtain this clearance. This shows your understanding of the importance of security in the Defence sector.
