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- Tasks: Manage key operational systems and deliver exceptional customer service daily.
- Company: Join the independent regulator for social work and care in Scotland, making a real impact.
- Benefits: Enjoy flexible working, generous salary, up to 43 days holiday, and a local government pension scheme.
- Why this job: Be part of an ambitious team where your contributions truly matter and foster innovation.
- Qualifications: Experience with programming languages and managing system integrity is essential.
- Other info: Agile working options available; regular office meet-ups for collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Who we are
We are the independent regulator for the social work, social care and children and young people workforce in Scotland. Our work means the people of Scotland can count on these services being provided by a trusted, skilled, confident and valued workforce. We protect the public by registering this workforce, setting standards for their practice, conduct, training and education and by supporting their professional development. Where people fall below the standards of practice and conduct, we can investigate and take action.
About the role
A vacancy has arisen within our Systems Development team with the Digital Services department. The main purpose of the Systems Development Officer role is responsibility and delivery of day to day management of key operational systems. These include our customer relationship management system (Dynamics 365), our legal case management system (MatterSphere), our public facing online services (MySSSC) and our data intelligence systems.
What you need to succeed
We are looking for a candidate to manage all aspects of the key operational systems Dynamics 365, MatterSphere, MySSSC and data intelligence systems. This includes:
- a proven record of delivering exceptional customer service and continual support to all internal and external customers
- ability to lead others to be innovative, identify and maximise opportunities to continually improve and make efficiencies using technology, while maintaining system integrity and security
- ability to future proof systems by identifying potential change and improvement to best support the organisation as it evolves
- experience of developing change by customising system code using a range of programming languages such as JavaScript, C#, SQL, HTML, CSS, XML, Liquid
- experience of using business insights and intelligence to inform decision making and continually improve the services we offer to our customers, both internal and external
- a proven track record in managing change control, planning for development cycles, ensuring robust acceptance testing, and coordinating implementation of change and acceptance into business
- ability to maintain the security and integrity of the systems and data
- experience of building effective working relationships with multi vendors involved in systems delivery
- effective management of system users, roles, profiles, security permissions, groups and other setup and security options within our systems
- accurate extraction of management information from the key operational systems and contributing to the preparation of reports for internal/external publication
- ability to promote and encourage effective teamwork, learn from others and establish successful working practises
- ability to deputise (as required) for the Systems Development Manager
Why work for us
We are an ambitious, enthusiastic and supportive organisation. With around 300 employees, you can really make an impact here. We offer a generous salary, flexible working arrangements, a full range of benefits, local government pension scheme and up to 43 days holiday (dependent on service).
Our office is in Dundee, and we have an agile working policy. We encourage remote working and support a less office-based format. We are happy to discuss individual arrangements and consider agile working, depending on job requirements (such as being in the office for training events and meetings etc). We do meet in the office regularly (at least once a month) or when appropriate for the task at hand.
To apply, please complete the online application form by 8.00am on Friday 23 May 2025.
System Development Officer employer: Scottish Social Services Council
Contact Detail:
Scottish Social Services Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Development Officer
✨Tip Number 1
Familiarise yourself with the key operational systems mentioned in the job description, such as Dynamics 365 and MatterSphere. Understanding their functionalities and how they integrate into daily operations will give you a significant edge during interviews.
✨Tip Number 2
Showcase your experience with programming languages like JavaScript, C#, and SQL. Be prepared to discuss specific projects where you've customised system code or improved system efficiency, as this will demonstrate your technical capabilities.
✨Tip Number 3
Highlight any previous roles where you managed change control or led teams in implementing new systems. Providing examples of how you’ve successfully navigated challenges in system development will illustrate your leadership skills.
✨Tip Number 4
Research the Scottish Social Services Council's mission and values. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their goals.
We think you need these skills to ace System Development Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the System Development Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise your experience with operational systems, particularly Dynamics 365 and MatterSphere. Provide examples of how you've delivered exceptional customer service and managed system integrity in previous roles.
Showcase Technical Skills: Detail your programming skills in languages such as JavaScript, C#, SQL, HTML, CSS, XML, and Liquid. Mention any relevant projects where you customised system code or improved system functionality.
Demonstrate Teamwork and Leadership: Illustrate your ability to work collaboratively and lead teams. Share examples of how you've promoted effective teamwork and managed change control processes in past positions.
How to prepare for a job interview at Scottish Social Services Council
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming languages like JavaScript, C#, SQL, and others mentioned in the job description. Highlight specific projects where you customised system code or improved operational systems.
✨Demonstrate Customer Service Excellence
Since the role involves delivering exceptional customer service, think of examples where you've gone above and beyond for customers. Be ready to explain how you handle feedback and support both internal and external users.
✨Discuss Change Management Experience
Prepare to talk about your experience in managing change control and development cycles. Share specific instances where you coordinated implementation and acceptance testing, ensuring smooth transitions.
✨Emphasise Teamwork and Collaboration
The role requires effective teamwork, so be ready to discuss how you've built relationships with colleagues and vendors. Share examples of how you’ve promoted collaboration and learned from others in previous roles.
