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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Kasha empowers small business owners with an all-in-one platform for growth.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and flexible hours.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a tech-savvy environment.
- Qualifications: 3+ years in customer service, preferably in SaaS or fintech; tech-savvy and multilingual skills are a plus.
- Other info: Work evenings and weekends, perfect for students seeking flexible part-time roles.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Part Time Evening and Weekends Customer Care Assistant employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant
✨Tip Number 1
Familiarise yourself with common customer service platforms like Zendesk or Intercom. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of fintech products and digital payments. Understanding the industry will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Tip Number 3
Practice your communication skills, especially in a friendly and professional tone. Since you'll be interacting with customers via various channels, being articulate and approachable is key to enhancing their experience.
✨Tip Number 4
If you're multilingual, highlight this skill! Being able to support global customers can be a significant advantage and shows that you can cater to a diverse clientele.
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of customer service experience. Provide specific examples of how you've resolved customer issues and enhanced their experience, particularly in tech-savvy roles.
Showcase Your Skills: Mention any experience with customer service platforms like Zendesk or Intercom. If you have multilingual skills, make sure to highlight them as they are valuable for supporting global customers.
Craft a Professional Cover Letter: Write a cover letter that reflects your passion for helping customers. Use a friendly yet professional tone, and explain why you want to work for Kasha and how you can contribute to enhancing the customer experience.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist clients in previous roles, especially in a SaaS or fintech environment.
✨Demonstrate Tech Savviness
Be prepared to discuss your experience with customer service platforms like Zendesk or Intercom. Highlight any quick learning experiences you've had with new tools, as this role requires navigating various software efficiently.
✨Understand the Company’s Mission
Familiarise yourself with Kasha's mission to empower small business owners and freelancers. This will help you align your answers with their values and demonstrate that you're genuinely interested in contributing to their goals.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think through potential challenges you might face in this role and prepare thoughtful responses that showcase your problem-solving skills and ability to maintain professionalism.
