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- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Kasha, a global platform empowering small business owners and freelancers.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work environment.
- Why this job: Be part of a mission-driven team enhancing customer experiences in the fintech space.
- Qualifications: 3+ years in customer service, preferably in SaaS or fintech; tech-savvy and multilingual skills are a plus.
- Other info: Flexible part-time hours perfect for students balancing studies and work.
Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Uphold company policies and ensure compliance with security and financial regulations.
Experience:
- 3+ years in customer service, preferably in a SaaS or fintech environment.
- Passion for helping customers and delivering great experiences.
- Tech-Savvy: Ability to quickly learn and navigate customer support tools and software.
- Experience with customer service platforms (Zendesk, Intercom, Freshdesk, etc.).
- Understanding of fintech products, digital payments, or financial regulations.
- Multilingual skills for supporting global customers.
Competitive salary and benefits package. Opportunities for professional growth and development.
Evening Customer Service Centre Advisor (Part Time) employer: Kasha
Contact Detail:
Kasha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Kasha's platform and the services they offer. Understanding their all-in-one tool will help you answer customer queries more effectively and demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your knowledge of customer service platforms like Zendesk or Intercom. Being able to discuss your experience with these tools will show that you're tech-savvy and ready to hit the ground running.
✨Tip Number 3
Highlight your passion for helping customers in conversations. Share specific examples of how you've gone above and beyond to enhance customer experiences in your previous roles, as this aligns perfectly with Kasha's values.
✨Tip Number 4
If you have multilingual skills, make sure to mention them! This can be a significant advantage when supporting Kasha's global customer base, and it shows your ability to connect with diverse clients.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service, especially in SaaS or fintech environments.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Emphasise your tech-savviness and any specific tools you've used, such as Zendesk or Intercom, to show you're a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to enhance their experience. Mention specific examples of how you've resolved customer issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kasha
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to delivering great experiences.
✨Familiarise Yourself with the Tools
Since the role requires using customer service platforms like Zendesk or Intercom, take some time to familiarise yourself with these tools. Mention any relevant experience you have with similar software, as it shows you're tech-savvy and ready to hit the ground running.
✨Understand Fintech Basics
Brush up on your knowledge of fintech products and digital payments. Being able to discuss these topics confidently will show that you understand the industry and can effectively assist customers with their inquiries related to financial regulations.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would handle common customer service challenges, such as dealing with an upset customer or resolving a technical issue. This will help you showcase your problem-solving skills and ability to maintain professionalism under pressure.
