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- Tasks: Provide first-line IT support for employees, resolving tech issues via phone, email, and in-person.
- Company: Join a dynamic IT team in Bedfordshire, dedicated to delivering top-notch technical support.
- Benefits: Enjoy a competitive salary, hands-on experience, and the chance to grow your IT skills.
- Why this job: Be the go-to tech guru, making a real impact on employee productivity and satisfaction.
- Qualifications: No prior experience required; just a passion for technology and helping others.
- Other info: This is an onsite role, perfect for those who thrive in a collaborative environment.
The predicted salary is between 31000 - 40000 £ per year.
We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.
Responsibilities- Provide first-line technical support to employees via phone, email, and in-person.
- Desktop/laptop issues (software, hardware, peripherals)
- Network connectivity problems (Wi-Fi, VPN, LAN)
- Email and calendaring software issues
- Printer and scanner issues
- Basic software installation and configuration
- Password resets and account lockout resolution
- Log and track all support requests in the ticketing system.
- Escalate complex issues to higher-level support personnel when necessary.
- Maintain accurate records of all support activities.
- Proactively identify and resolve recurring IT issues.
- Assist with the deployment and maintenance of IT equipment.
Technician Service Desk Administrator employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician Service Desk Administrator
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for desktop and laptop issues, as well as network connectivity problems. Be prepared to discuss specific scenarios where you've successfully resolved similar issues in the past.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with users in previous roles. Highlighting your ability to remain calm and helpful under pressure will resonate well with the hiring team.
✨Tip Number 4
Research StudySmarter's IT environment and the types of technologies we use. Tailoring your conversation to reflect an understanding of our specific needs can demonstrate your genuine interest in the role.
We think you need these skills to ace Technician Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first-line technical support. Include specific examples of how you've resolved issues similar to those listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and technical expertise. Mention your motivation for applying and how you can contribute to the IT team. Be sure to address the specific responsibilities outlined in the job profile.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and familiarity with ticketing systems. Mention any experience with desktop/laptop troubleshooting, network connectivity, and software installation, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at ECS Resource Group
✨Know Your Technical Stuff
Brush up on common IT issues like desktop/laptop problems, network connectivity, and email software. Be ready to discuss how you would troubleshoot these issues, as practical knowledge is key for this role.
✨Show Your Customer Service Skills
As the first point of contact for employees, it's crucial to demonstrate your customer-oriented approach. Prepare examples of how you've successfully handled difficult situations or provided excellent support in the past.
✨Familiarise Yourself with Ticketing Systems
Since logging and tracking support requests is part of the job, it’s beneficial to understand how ticketing systems work. If you have experience with any specific systems, be sure to mention that during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT team’s processes and challenges. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
