Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support global veterinary customers with ezyVet software via email and phone.
- Company: IDEXX Veterinary Software enhances pet health through innovative cloud-based solutions.
- Benefits: Enjoy a salary of £28,000, bonuses, medical insurance, and flexible work options.
- Why this job: Join a passionate team making a real impact in animal health while developing your skills.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for tech or veterinary fields.
- Other info: Hybrid role with weekend shifts every 8 weeks; flexibility is key!
The predicted salary is between 22400 - 33600 £ per year.
Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team! This role is hybrid, based 3 days onsite in our Wimbledon, London office. This role will specifically be providing support for our ezyVet software. We have customers all over the world, so you’ll get to help veterinary professionals from all over the globe.
You will provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business. We’re looking for a driven individual who has a problem solving mindset and a knack for helping others. We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.
ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings. Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world.
Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
A bit more about the role, you will:
- Support veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software.
- Efficiently problem solve and manage tickets until resolution.
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help.
You’ll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.
So what are we looking for?
- Epic communication skills.
- Passion, empathy and resilience.
- Can-do attitude and willingness to be in the driver’s seat of your career.
- A passion for the tech or the veterinary industry.
- Ability to form part of our Support roster that will include weekends every 8 weeks.
- Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm.
- A thirst for helping businesses succeed.
More importantly, what you can expect from us?
- Salary of 28,000.
- Opportunity for annual bonuses.
- Medical Insurance.
- Cycle to work scheme.
- Work from home and wellbeing stipends.
- 10% pension contribution.
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy. We have customers in over 175 countries and a global workforce of over 10,000 talented people. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer.
Customer Support Specialist employer: IDEXX
Contact Detail:
IDEXX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with ezyVet software before applying. Understanding its features and common issues will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer support or veterinary settings. Sharing specific examples of how you've helped customers or solved problems can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your communication skills in detail. Since you'll be interacting with customers globally, showcasing your ability to convey complex information clearly will be crucial.
✨Tip Number 4
Demonstrate your passion for both technology and animal health. Whether through personal experiences or professional background, showing this enthusiasm can resonate well with the hiring team.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in software or veterinary settings. Emphasise any problem-solving skills and your ability to communicate effectively with customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Mention any experience you have with ezyVet or similar software, and explain how your background aligns with the role's requirements.
Showcase Communication Skills: Since this role involves a lot of communication, consider including examples in your application that demonstrate your epic communication skills. This could be through previous roles, training experiences, or even volunteer work.
Highlight Your Learning Mindset: IDEXX is looking for someone who is eager to learn and grow. In your application, mention any instances where you've had to quickly adapt to new technologies or processes, showcasing your willingness to be proactive in your career.
How to prepare for a job interview at IDEXX
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in the past, especially in a tech or veterinary context.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved complex issues. Highlight your analytical thinking and how you approach problem-solving, particularly in a fast-paced environment.
✨Familiarise Yourself with ezyVet
If possible, take some time to learn about ezyVet software before the interview. Understanding its features and benefits will allow you to speak confidently about how you can support customers using the platform.
✨Emphasise Communication Skills
Since this role involves a lot of communication, be ready to showcase your verbal and written communication skills. You might even want to prepare a mock response to a common customer query to demonstrate your ability to convey information clearly.
