Product Risk Specialist

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

As an Acquiring Products Risk Specialist within our second line Risk Management Function you will be in a hands-on role focusing on primarily helping product and operations teams to understand and manage their risks, doing risk reviews and deep dives, supporting with oversight and advice, primarily focusing on Teya’s acquiring product loss prevention, including delayed delivery, fraud loss and credit exposure.

• Extensive background working in the merchant acquiring industry within risk, second line oversight, compliance, fraud, underwriting and/or AML roles.
• Experience assessing and developing controls to minimise and mitigate against loss from the risks arising from merchant acquiring.
• Background of assessing controls and suggesting new rules or mechanisms to reduce fraud losses.
• Provide subject matter expertise on Merchant Acquiring loss prevention and risk mitigation, including from Delayed Delivery, Fraud and/or merchant underwriting, across the organisation, to further minimise Teya's exposure to relevant operational risks.
• Monitor, measure and assess risk, challenging, and guiding the first line risk leaders, and managing a framework of risk control, testing and reporting.
• Build and monitor relevant risk metrics, defining, building, maintaining, and monitoring key metrics, and help set targets for improvements.
• Build and monitor both global, regional and member specific strategies to minimise loss from fraud, chargeback, refunds, insolvency, etc.
• Support the development of onboarding procedures for enhanced identification of higher risk merchants and ongoing improvement of relevant underwriting procedures.
• Develop risk acceptance procedures and support Product development with enhancements of automated procedures of identifying relevant product risks.
• Assisting in status and metrics reporting for product risks within regions, jurisdictions, relevant regulated entities.
• Support the CRO and members of the Risk team in his other activities and responsibilities as needed.

Be a subject matter expert in Merchant Acquiring loss prevention and risk mitigation, such as from chargebacks, delayed delivery, fraud loss and credit exposure. Having worked under UK and EU regulatory regimes. Good to have risk management experience from a second- and/or third-line control function. Strong collaboration, communication, and relationship building skills. Several years of professional experience, ideally including some years in operational risk management within a second line function of a regulated entity. Experience in managing day-to-day risk across a variety of internal stakeholders. A strong background from risk management of a similar entity in similar business. Track record of making data driven decisions. Familiar with using SQL to extract and analyse data, and/or other data warehouse tools, and/or risk management tools. Proactive in seeking and updating relevant knowledge and managing change.

We trust you, so we offer flexible working hours, as long it suits both you and your team; Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London.