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For Companies At a Glance
- Tasks: Support employees with tech issues, manage IT incidents, and assist with onboarding.
- Company: Join a dynamic team in Oxford focused on enhancing employee tech experiences.
- Benefits: Enjoy a collaborative environment, potential remote work, and opportunities for growth.
- Why this job: Be the tech hero in a supportive culture that values your skills and contributions.
- Qualifications: Experience in end-user support, strong problem-solving skills, and familiarity with IT systems.
- Other info: Opportunity to work on exciting IT projects and enhance your technical expertise.
The predicted salary is between 30000 - 42000 £ per year.
Join our team in Oxford as an End-User Support Engineer and play a crucial role in ensuring our employees' technology runs smoothly. You'll be the go-to person for technical assistance, providing essential support for our internal users.
What you'll be doing:
- Efficiently manage and resolve user-reported IT incidents related to hardware, software, and network issues, utilizing Jira for logging and tracking.
- Provide hands-on hardware support, including setup, configuration, troubleshooting, and upgrades for workstations, laptops, printers, and phones.
- Support software applications through installation, configuration, troubleshooting, and license management.
- Address network and connectivity challenges, including Wi-Fi, VPN, and remote access for our distributed team.
- Manage user accounts and access, ensuring appropriate permissions and resolving authentication issues.
- Develop and maintain clear technical documentation and knowledge base articles for common issues.
- Support new hires with onboarding and provide ongoing user training on IT systems and tools.
- Implement and maintain system and software updates and security patches.
- Contribute to the implementation of security best practices and assist with compliance requirements.
- Monitor system performance and implement optimizations for speed and reliability.
- Track service desk metrics and contribute to reporting on support activities.
- Provide end-user support for IT projects, including testing and deployment of new systems.
- Assist with data backup and recovery processes.
We're looking for someone with:
- Proven experience in an end-user support role.
- Strong problem-solving and analytical skills.
- Familiarity with IT ticketing systems (Jira experience is a plus).
- Solid understanding of hardware, software, and networking principles.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach.
Ready to contribute your technical expertise to a supportive and dynamic environment in Oxford? Apply now to join our EUS team!
Contact Detail:
nimbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with Jira, as it's a key tool for logging and tracking IT incidents. Consider taking an online course or watching tutorials to get comfortable with its features, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your hardware and software troubleshooting skills. Being able to demonstrate your problem-solving abilities with real-life examples can really impress the hiring team and show that you're ready to tackle their challenges.
✨Tip Number 3
Prepare to discuss your experience with user account management and network issues. Think of specific scenarios where you've successfully resolved authentication problems or improved connectivity, as these are crucial aspects of the role.
✨Tip Number 4
Show your proactive approach by thinking of ways to improve existing processes. Whether it's enhancing documentation or suggesting new training methods for users, having ideas ready can demonstrate your commitment to continuous improvement.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support roles. Emphasise your problem-solving skills and familiarity with IT ticketing systems, especially Jira, as these are crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage user-reported IT incidents and provide hands-on hardware support.
Showcase Technical Skills: Clearly outline your technical skills related to hardware, software, and networking principles. Provide examples of how you've successfully resolved issues in previous roles to showcase your expertise.
Highlight Communication Abilities: Since excellent communication is key for this role, include examples of how you've effectively communicated with users or team members in past positions. This will demonstrate your interpersonal skills and customer-focused approach.
How to prepare for a job interview at nimbus
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking principles. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Jira
Since the role involves using Jira for logging and tracking incidents, it’s a good idea to brush up on how it works. If you have prior experience, be ready to share how you used it effectively in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life IT support scenarios. Think about common issues you’ve encountered and how you resolved them, as well as how you would approach new challenges.
✨Emphasise Communication Skills
As an End User Support Specialist, communication is key. Be ready to discuss how you’ve effectively communicated technical information to non-technical users, ensuring they understand the solutions you provide.
