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- Tasks: Join our team as an IT Service Analyst, providing first-line technical support.
- Company: We're a leading tech company based in Sheffield, dedicated to innovation and excellence.
- Benefits: Enjoy competitive pay, a supportive team environment, and opportunities for growth.
- Why this job: Be part of a dynamic team, solve real problems, and make a difference in tech support.
- Qualifications: Knowledge of Windows Server, Microsoft 365, and a clean driving licence are essential.
- Other info: Immediate interviews available; apply now to kickstart your IT career!
The predicted salary is between 20000 - 28000 £ per year.
An established client of ours in the Technology sector is looking for a Service Analyst to join their internal IT department on a permanent basis. The successful candidate will work as part of a team to provide 1st line level technical coordination, support, and delivery of first line offerings. This will include ticket logging and progress to resolution, issue investigation, and first-time fix resolution for unlocks and advice and guidance. This is an office-based role in their Sheffield office.
Roles & Responsibilities:
- Provide technical support and resolution for all incidents reported across the group.
- Ensure all incidents and service requests are resolved within the timescales defined in the SLA.
- Provide service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues.
- Knowledge and experience of Windows Server 2016 upwards, Microsoft 365, Active Directory and Azure Active Directory, Microsoft 365 Administration including Intune, Laptop/desktop installation.
- Carry out daily IT support and handover tasks as required.
- Be part of a rota to ensure the Service Desk is covered during core support hours.
- Identify and solve common first line level hardware faults and problems.
- Escalate faults to third level support or third-party suppliers as required.
- Clean driving licence required.
This is an excellent opportunity for an enthusiastic and passionate Service Analyst to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!
If you’d like more information about the role, please contact Jasmine Brady for more information on 07458160158 or email your CV to Jasmine.Brady@senitor.com.
Information Technology Technician employer: Senitor Associates
Contact Detail:
Senitor Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2016, Microsoft 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills during the interview. Think of examples where you've successfully resolved technical issues or provided excellent customer service, as these will be key aspects of the role.
✨Tip Number 3
Since this is an office-based role, show your enthusiasm for working in a team environment. Be ready to discuss how you collaborate with colleagues and communicate effectively, especially when dealing with service outages or technical issues.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can help you make a strong impression during the interview process.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, particularly in areas like Windows Server, Microsoft 365, and Active Directory. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've provided technical support or resolved incidents, demonstrating your problem-solving skills.
Highlight Relevant Certifications: If you have any certifications related to IT support or specific technologies mentioned in the job description, be sure to include them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and up-to-date.
How to prepare for a job interview at Senitor Associates
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows Server 2016, Microsoft 365, and Active Directory. Brush up on your troubleshooting skills for common hardware issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Analyst. Be prepared to discuss how you would handle incident logging, service requests, and communication with users. Showing that you understand the day-to-day tasks will impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to explain how you'd resolve specific technical issues or manage service outages. Think of examples from your past experience where you've successfully handled similar situations.
✨Show Enthusiasm and Team Spirit
This role requires working as part of a team, so convey your enthusiasm for collaboration. Share examples of how you've worked effectively in teams before, and express your passion for providing excellent IT support.
