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- Tasks: Lead a dynamic service team to deliver top-notch customer service and drive profitability.
- Company: Join the innovative Volvo Letchworth dealership, known for its strong team ethos and growth opportunities.
- Benefits: Enjoy flexible working options, performance bonuses, and ongoing training for career advancement.
- Why this job: Make a real impact on customer satisfaction while developing your leadership skills in a supportive environment.
- Qualifications: Experience in management is preferred, but we provide full training for the right candidate.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
The predicted salary is between 32000 - 48000 £ per year.
We are on the lookout for an experienced Service Manager to join the team at our Volvo Letchworth dealership. If you’re looking to lead a passionate service team in a forward-thinking automotive environment with excellent development opportunities, a strong team ethos, and the chance to make a real impact on customer satisfaction and business growth — then we’d love to hear from you!
As a skilled and motivated Service Manager, you will take full responsibility for a team including Service Advisors, Workshop Controller, Technicians, Apprentices and Warranty staff. You’ll play a crucial role in driving the performance and profitability of the service department through exceptional leadership, operational efficiency, and a relentless focus on customer satisfaction.
No brand-specific experience? No problem — we’ll provide full manufacturer training and continuous professional development to ensure you stay on top of the latest standards, technologies and customer expectations.
Key responsibilities:- Lead and motivate the service team to deliver outstanding customer service in line with Endeavour’s values: Professionalism, Performance, Pride and Passion
- Maximise departmental profitability through effective sales of labour, parts, accessories and value-added products
- Manage workshop loading and technician efficiency to optimise labour usage
- Ensure customer satisfaction and retention targets are consistently met
- Implement clear, customer-focused processes that enhance the overall experience
- Drive team development through coaching, support and regular performance reviews
- Maintain accurate records of job costing, invoicing, and service time allocation
- Ensure all manufacturer, company and legal policies are fully complied with (including GDPR and health & safety)
- Administer warranty policy effectively and cost-efficiently, in line with manufacturer and business standards
- Monitor and control costs, productivity, sales performance and departmental KPIs
- Maintain high standards in workshop cleanliness, condition of facilities, and customer areas
- Review daily and weekly operating reports, budgets and performance data to ensure objectives are being met
- Maintain accurate and up-to-date customer data and ensure appropriate follow-ups
- Oversee administration functions including parts returns, workshop loading, warranty claims and compliance
- Liaise effectively with other departmental managers and manufacturer representatives
- Ensure that the courtesy vehicle fleet is maintained in line with standards and requirements
- Stay informed on motor industry legislation and developments that may impact operations
- Full manufacturer and ongoing training through our development programmes
- Excellent career progression opportunities
- A supportive and collaborative team culture
- Performance-related bonus scheme
- Flexible working options
- Company benefits and employee recognition schemes
We are committed to equal opportunities for all employees. We pride ourselves on creating a diverse and inclusive working environment where everyone can thrive, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding customer service and operational efficiency. This knowledge will help you demonstrate your understanding of the role and how you can contribute to the team's success.
✨Tip Number 2
Network with current or former employees of the Volvo Letchworth dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive team performance. Be ready to discuss how you've successfully managed teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Research the values of Endeavour, particularly Professionalism, Performance, Pride, and Passion. Think about how you embody these values in your work and be prepared to share relevant stories that highlight your alignment with their ethos.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, leadership, and customer satisfaction. Use specific examples that demonstrate your ability to lead a team and drive performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your understanding of the role. Mention how your values align with the company's ethos of Professionalism, Performance, Pride, and Passion.
Highlight Relevant Skills: Emphasise skills such as operational efficiency, team development, and customer service excellence. Provide concrete examples of how you've successfully managed teams and improved service department performance in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and show your enthusiasm for the role.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and customer satisfaction.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with these tasks, such as managing workshop efficiency, maximising profitability, and ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you successfully handled customer complaints or improved team performance, showcasing your operational efficiency and focus on customer service.
✨Research the Company Culture
Study the values of the company, such as professionalism, performance, pride, and passion. Be ready to explain how you embody these values and how they align with your work ethic and approach to customer service.
