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- Tasks: Manage the implementation of bespoke audio branding services for clients' telephony systems.
- Company: Join PHMG, a world leader in audio branding with 36,000 clients across 54 countries.
- Benefits: Enjoy career development, gym membership, life assurance, and birthday half-day leave.
- Why this job: Be part of a creative team delivering world-class service and enhancing client experiences.
- Qualifications: Strong communication skills and organisational abilities; telecoms experience is a plus.
- Other info: Fixed-term maternity cover role based in Manchester, with a detailed training plan.
The predicted salary is between 18600 - 21600 £ per year.
Location: Manchester, Old Trafford
Hours: 8.45am – 5.15pm (supporting UK clients)
Fixed-term (Maternity Cover) End Date: 5th December 2025
Salary: £31,000 OTE (pro-rata)
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity.
To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in the United Kingdom.
As a Technical Implementation Consultant, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.
Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you’ll be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What you’ll need:
- Strong communication skills, verbal and written.
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
What you’ll get in return:
- Career development and progression directly linked to your performance
- Gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Birthday half day leave to celebrate
- Creative, spacious offices with breakout areas
- Cycle to work scheme
- Fundraising initiatives for our registered charity – the PHMG Foundation
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track ™ – strengthening their business identity in the most memorable, emotive way.
Technical Implementation Consultant employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant
✨Tip Number 1
Familiarise yourself with the audio branding industry and PHMG's unique offerings. Understanding their services and how they enhance caller experiences will help you articulate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of PHMG on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your technical skills related to telephony systems and CRM software. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running in the Technical Implementation Consultant role.
✨Tip Number 4
Prepare examples of your organisational skills and experience working with multiple departments. Be ready to discuss specific situations where you've successfully managed projects or collaborated with teams, as this is crucial for the role.
We think you need these skills to ace Technical Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical implementation and project management. Emphasise any previous roles in telecoms or support desk environments, as well as your organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for audio branding and your commitment to delivering excellent client service. Mention specific examples of how you've successfully managed projects or worked with multiple departments.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your verbal and written communication abilities. This could include experiences where you effectively collaborated with teams or communicated complex information to clients.
Showcase Technical Proficiency: If you have experience with CRM systems or knowledge of Service Level Agreements and Ticket Management, make sure to include this in your application. Highlight any technical skills that would be beneficial for the role of Technical Implementation Consultant.
How to prepare for a job interview at PHMG
✨Showcase Your Technical Skills
As a Technical Implementation Consultant, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with telephony systems and any relevant software you've used. Highlight specific projects where you successfully implemented technical solutions.
✨Emphasise Communication Abilities
Strong communication skills are essential for this role. During the interview, provide examples of how you've effectively communicated with clients and team members in previous positions. This will show that you can manage client expectations and collaborate with various departments.
✨Demonstrate Organisational Skills
The job requires a highly organised approach, so be ready to discuss how you prioritise tasks and manage multiple projects simultaneously. Share specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Understand the Company and Its Clients
Research PHMG and its services before the interview. Understanding their audio branding and telephony optimisation will help you tailor your responses. Mentioning specific clients or projects can also demonstrate your genuine interest in the company and its mission.
