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- Tasks: Lead the launch and operation of exclusive members clubs in Milan.
- Company: Join Sunset Hospitality Group, a global leader in lifestyle hospitality with diverse venues worldwide.
- Benefits: Enjoy competitive salary, permanent contract, and exclusive discounts across all venues.
- Why this job: Be the face of luxury and innovation while creating memorable experiences for members.
- Qualifications: Experience in club management, strong leadership skills, and fluency in Italian and English required.
- Other info: Opportunity for career growth in a vibrant, collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
About the Company - Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 79 venues and has a presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
About the Role - The Members Club Manager will be responsible for the seamless launch, operation, and ongoing success of our upcoming private members clubs in Milan (Italy), in the famous Torre Velasca building in the city centre. This role will involve overseeing all aspects of the club’s operations, from exceptional membership to staff management and business development. You will be the face of the club, creating a welcoming, exclusive environment and ensuring that every detail reflects our brand’s commitment to luxury, innovation, and personalized experiences.
Responsibilities:
- Ensure excellent customer service standards are upheld across all areas of the club.
- Developing and implementing strategies to attract new members and retain existing ones.
- Resolve member complaints or issues in a timely and professional manner.
- Promote club membership and retention through customer engagement strategies.
- Host member events, promotions, and activities to build community.
- Oversee the day-to-day operations of the club, including facilities management, equipment maintenance, and cleanliness.
- Ensure that all areas of the club, including lounges, dining, fitness areas, and pools, meet safety and quality standards.
- Manage club resources and ensure proper inventory management for supplies and equipment.
- Foster a positive, collaborative work environment to ensure high morale and exceptional guest service standards.
- Support the Cluster Finance & HR Team to develop and manage the club’s budget, ensuring profitability and efficient use of resources.
- Responsible for the P&L of the Club.
- Analyze financial performance and recommend improvements or adjustments.
- Support the Marketing Team to create and implement marketing strategies to attract new members and retain existing ones.
- Support the Events Team to plan and organize events, tournaments, or themed nights to increase club visibility and member participation.
- Ensure the club complies with all relevant local laws, regulations, and health & safety standards.
- Support the Cluster HR Team to ensure that staff are properly trained on emergency procedures, safety protocols and first aid.
- Prepare regular reports for club ownership or senior management on performance, financials, and staff.
Qualifications:
- Proven experience as a Club Manager, or Membership Club Manager or similar role.
- Experience in managing a private members club, membership sales and program activation.
- Strong leadership and interpersonal skills, with the ability to motivate and lead a team.
- Excellent communication skills, both verbal and written in Italian and English.
- Experience in customer service and conflict resolution.
- Knowledge of budgeting, financial management, and basic accounting.
- Ability to handle multiple tasks and prioritize effectively.
- Bachelor’s degree in business administration, Hospitality Management, or related field.
- Previous experience in hospitality and luxury.
Benefits:
- Competitive Salary.
- Permanent contract.
- Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
- Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.
Members Club Manager (Milan) employer: Sunset Hospitality Group
Contact Detail:
Sunset Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Club Manager (Milan)
✨Tip Number 1
Network within the hospitality industry in Milan. Attend local events, join relevant groups on social media, and connect with professionals who work in private members clubs. Building relationships can lead to insider information about job openings and recommendations.
✨Tip Number 2
Familiarise yourself with the luxury hospitality market in Milan. Research competitors and understand what makes a successful members club in the area. This knowledge will help you stand out during interviews by demonstrating your understanding of the local landscape.
✨Tip Number 3
Showcase your leadership skills through examples from your past experiences. Prepare specific stories that highlight how you've successfully managed teams, resolved conflicts, or improved customer satisfaction in previous roles. This will illustrate your capability to lead the club effectively.
✨Tip Number 4
Be proactive in engaging with potential members before the club opens. Use social media platforms to create buzz and gather interest. This not only demonstrates your initiative but also shows your commitment to building a community around the club.
We think you need these skills to ace Members Club Manager (Milan)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in club management, customer service, and leadership. Emphasise any previous roles that involved membership sales or hospitality to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury market. Mention specific strategies you would implement to attract and retain members, demonstrating your proactive approach.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your proficiency in both Italian and English. Use clear and professional language throughout your documents.
Highlight Leadership Experience: Provide examples of how you've successfully led teams in previous roles. Discuss your approach to fostering a positive work environment and how it contributed to exceptional guest service standards.
How to prepare for a job interview at Sunset Hospitality Group
✨Showcase Your Leadership Skills
As a Members Club Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and inspire others.
✨Understand the Brand's Values
Familiarise yourself with Sunset Hospitality Group's commitment to luxury and personalised experiences. Be ready to discuss how you can embody these values in your role and enhance the club's reputation.
✨Prepare for Customer Service Scenarios
Expect questions about handling member complaints and ensuring exceptional service. Think of specific instances where you've resolved issues effectively and how you would apply those skills in this new role.
✨Discuss Financial Acumen
Since managing the P&L is crucial, be prepared to talk about your experience with budgeting and financial management. Highlight any relevant achievements that demonstrate your ability to improve financial performance.
