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- Tasks: Lead the launch and growth of innovative digital retail banking products.
- Company: Join a dynamic international bank transforming the future of banking.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days remote.
- Why this job: Be part of a pivotal transformation, shaping customer-centric banking experiences.
- Qualifications: Degree in Marketing, Business, or related field; product management experience required.
- Other info: Work closely with industry leaders and drive impactful initiatives.
The predicted salary is between 43200 - 72000 £ per year.
Talensa are working exclusively with a well-established ambitious International bank who are on a mission to transform their banking proposition, advance digital banking capability, create new services and engender customer centric experiences across the markets they serve.
This Product Leader position is looking for an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and growing their new digital retail bank proposition and product suite. You will report to and work closely with one of the most prolific retail banking leaders in the industry, ensuring that strategic steer, working alongside CRM and Marketing leads.
You will be the Retail banking product specialist developing and implementing the product roadmap to meet customer needs and expand services across target markets. This role requires proven experience in commercial management for retail banking products including pricing, CX journey, acquisition, retention, performance data metrics and feedback loops that facilitate customer strategy and drive growth metrics.
Champion customer-centricity across the bank to embed the voice of the customer in key initiatives.
Key Skills & Expertise Required:- Proven track record successfully launching / developing everyday retail / digital banking products such as Banking Current Accounts, Deposit Accounts, Savings, ISAs, Personal Loans and Credit Products.
- Experienced in owning commercial product management - pricing, proposition optimisation and customer journey (CX).
- Strategic thinker with the ability to translate vision into actionable initiatives.
- Excellent stakeholder engagement and proactive collaboration skills able to work cross-functionally and lead on key initiatives.
- Degree in Marketing, Business, Financial services or related / equivalent field.
- Professional certifications related in Product Management, CX, Digital, Banking.
Located: London City, Hybrid working - 3 days in office, 2 WFH. This is an exciting and pivotal transformation time to join and pick up the Head of Product role as they build out their new digital retail banking proposition.
Product Lead & CX - Retail Banking Products employer: Talensa Partners
Contact Detail:
Talensa Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead & CX - Retail Banking Products
✨Tip Number 1
Network with professionals in the retail banking sector, especially those who have experience in digital transformation. Attend industry events or webinars to connect with potential colleagues and leaders in the field, as personal connections can often lead to job opportunities.
✨Tip Number 2
Stay updated on the latest trends in digital banking and customer experience. Follow relevant blogs, podcasts, and news sources to ensure you can speak knowledgeably about current innovations and how they can be applied to the role at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of your past successes in launching retail banking products. Be ready to share metrics that demonstrate your impact on customer acquisition, retention, and overall product performance, as this will showcase your expertise during interviews.
✨Tip Number 4
Familiarise yourself with the bank's current offerings and identify areas for improvement or innovation. This proactive approach will not only help you stand out in interviews but also demonstrate your commitment to enhancing customer-centric experiences.
We think you need these skills to ace Product Lead & CX - Retail Banking Products
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking products, particularly any roles where you've launched or developed digital banking services. Use specific examples to demonstrate your achievements in commercial management and customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming banking propositions and enhancing customer-centric experiences. Mention how your strategic thinking and stakeholder engagement skills align with the bank's mission and the requirements of the Product Lead role.
Showcase Relevant Skills: Emphasise your expertise in pricing, proposition optimisation, and customer journey management. Provide concrete examples of how you've successfully implemented these skills in previous roles to drive growth metrics and improve customer satisfaction.
Highlight Professional Certifications: If you have any professional certifications related to Product Management, CX, or Digital Banking, make sure to include them in your application. This will demonstrate your commitment to the field and enhance your credibility as a candidate.
How to prepare for a job interview at Talensa Partners
✨Understand the Company’s Vision
Before your interview, make sure you thoroughly understand the bank's mission to transform their banking proposition. Familiarise yourself with their current digital banking capabilities and think about how your experience aligns with their goals.
✨Showcase Your Product Management Experience
Be prepared to discuss specific examples of retail banking products you've launched or developed. Highlight your experience in commercial management, pricing strategies, and customer journey optimisation to demonstrate your expertise.
✨Emphasise Customer-Centricity
Since the role focuses on championing customer-centricity, come equipped with examples of how you've embedded the voice of the customer in previous projects. Discuss how you’ve used performance data metrics to drive growth and improve customer experiences.
✨Prepare for Stakeholder Engagement Questions
Expect questions about your stakeholder engagement skills. Be ready to share instances where you successfully collaborated cross-functionally and led key initiatives, showcasing your ability to work with CRM and Marketing teams effectively.
