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- Tasks: Lead customer success initiatives for maritime trading and shipping clients globally.
- Company: Join Windward, the top Maritime AIâ„¢ company revolutionising global trade with innovative solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for international travel and professional growth.
- Why this job: Be at the forefront of maritime innovation, making a real impact in global trade.
- Qualifications: 5+ years in customer success within maritime; strong leadership and communication skills required.
- Other info: Master's in Maritime Studies is a plus; familiarity with AI-driven platforms is highly valued.
The predicted salary is between 43200 - 72000 £ per year.
Company Overview: Windward is the leading Maritime AIâ„¢ company, dedicated to accelerating global trade through real-time predictive intelligence-driven decision support. Our innovative AI-driven solutions empower maritime trading and shipping stakeholders to optimize operations, enhance compliance, and achieve operational excellence.
Position Overview: As the Director of Customer Success T&S, you will spearhead our customer success initiatives specifically focused on maritime trading and shipping enterprises globally. You will serve as the primary liaison ensuring our maritime clients fully leverage Windward's cutting-edge AI platform to maximize their strategic and operational goals. This role combines strategic leadership, deep maritime expertise, and customer relationship excellence.
Key Responsibilities:
- Develop and execute strategic customer success plans tailored specifically to maritime trading and shipping clients (e.g. oil majors, commodity traders, shipping companies, banks).
- Lead and manage a dedicated team of Customer Success Managers specialized in maritime, providing strategic oversight, coaching, and mentorship.
- Act as the escalation point and expert advisor for maritime-specific client concerns, resolving critical issues and ensuring customer satisfaction.
- Ensure comprehensive account management overseeing technical implementation, business integration, and operational support within maritime trading environments.
- Coordinate closely with R&D, Product, and Sales teams to deliver customized maritime solutions and align customer success initiatives with company objectives.
- Identify upsell and cross-sell opportunities, expanding customer engagements, increase value toward revenue expansion within maritime accounts.
- Organize and conduct specialized training, webinars, and workshops addressing T&S industry challenges and best practices for product use.
- Regularly gather, analyze, and communicate T&S client feedback internally to inform product enhancement and innovation.
Requirements:
- Bachelor's degree in Business, Economics, Engineering, or a related field. Maritime Studies and a Master's degree is advantageous.
- Minimum 5 years of experience leading customer success, account management, or similar client-facing teams within the maritime trading and shipping sectors.
- Experience in a PE backed company or equivalent scale up is a big plus.
- Deep understanding of maritime trading and shipping, compliance, and related AI-driven solutions.
- Proven track record of successfully managing global customer relationships and achieving high levels of client satisfaction and retention.
- Experience collaborating with cross-functional teams including Product, R&D, and Sales in a global tech or SaaS environment.
- Curiosity and drive towards generative AI applications and experience on a personal, non-professional basis.
- Exceptional communication, leadership, and interpersonal skills with an ability to effectively engage stakeholders at all organizational levels.
- Familiarity with customer success management systems and business analytics tools, preferably including Salesforce.
- Fluency in English; additional languages advantageous.
- Willingness to travel internationally up to 30%.
- Analytical or intelligence background with strong analytical skills highly valued.
- Experience with AI-driven platforms and solutions specifically within maritime or related industries.
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Customer Success Maritime Trading and Shipping
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in maritime trading and shipping. Understanding the industry landscape will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the maritime sector, especially those involved in customer success roles. Attend industry events or webinars to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed teams or projects. Highlighting your ability to mentor and guide others will resonate well with our expectations for this role.
✨Tip Number 4
Prepare to discuss how you would approach developing strategic customer success plans tailored to maritime clients. Having a clear vision of how to enhance client relationships and drive value will set you apart from other candidates.
We think you need these skills to ace Director Customer Success Maritime Trading and Shipping
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Windward's mission and values. Familiarise yourself with their AI-driven solutions and how they impact maritime trading and shipping. This knowledge will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and the maritime industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for maritime trading and shipping. Discuss how your background aligns with the role and how you can contribute to Windward's customer success initiatives. Be specific about your experience with AI-driven solutions.
Showcase Your Skills: In your application, highlight your analytical skills and familiarity with customer success management systems. Mention any experience you have with cross-functional teams and how you've successfully managed global customer relationships in the past.
How to prepare for a job interview at Windward
✨Showcase Your Maritime Expertise
Make sure to highlight your deep understanding of the maritime trading and shipping sectors. Be prepared to discuss specific challenges these industries face and how your experience can help address them.
✨Demonstrate Leadership Skills
As a Director, you'll need to lead a team effectively. Share examples of how you've successfully managed teams in the past, focusing on coaching, mentorship, and achieving strategic goals.
✨Prepare for Technical Discussions
Since the role involves overseeing technical implementations, brush up on relevant AI-driven solutions and customer success management systems. Be ready to discuss how you can leverage these tools to enhance client satisfaction.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with R&D, Product, and Sales teams. Discuss how you can align customer success initiatives with company objectives and drive value for maritime clients through collaboration.
