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For Companies At a Glance
- Tasks: Manage bookings and customer inquiries to create amazing experiences.
- Company: Join a global leader in hospitality solutions, making travel seamless for clients worldwide.
- Benefits: Enjoy hybrid work options after probation and a dynamic team environment.
- Why this job: Be part of a vibrant culture that values customer service and teamwork.
- Qualifications: Previous experience in reservations or hospitality is a plus; strong communication skills are essential.
- Other info: This role requires occasional weekend shifts, perfect for flexible schedules.
The predicted salary is between 28800 - 43200 £ per year.
Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences. The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. This will run on a shift basis with occasional weekend working.
Responsibilities:
- Handle enquiries, bookings, and cancellations with accuracy and efficiency.
- Utilise reservation systems for processing and record-keeping.
- Provide prompt and excellent customer service via phone and email.
- Address guest concerns and special requests to enhance their experience.
- Liaise with departments for smooth communication and guest coordination.
Qualifications:
- Previous reservations or hospitality experience preferred.
- Strong organisational and communication skills.
- Proficient in reservation systems and basic computer packages.
This is an on-site role with the opportunity to work hybrid after the probation period.
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with popular reservation systems used in the hospitality industry. Knowing how to navigate these platforms can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with clients from around the world, being able to handle enquiries and concerns with professionalism is crucial.
✨Tip Number 3
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare for shift work by demonstrating your flexibility and willingness to adapt. Highlight any previous experience you have with varied working hours during your discussions.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise your organisational and communication skills, as these are crucial for the Reservations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle enquiries and bookings efficiently. Mention any specific experiences that demonstrate your proficiency with reservation systems.
Highlight Relevant Skills: In your application, clearly outline your familiarity with reservation systems and basic computer packages. Provide examples of how you've used these skills in previous roles to enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Reservations Coordinator.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, you'll be dealing with clients from all over the world. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in handling enquiries and resolving issues.
✨Familiarise Yourself with Reservation Systems
Since proficiency in reservation systems is crucial for this role, make sure you understand the basics of common systems used in the hospitality industry. If possible, mention any specific systems you've worked with during the interview.
✨Demonstrate Strong Organisational Skills
This position requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks efficiently, especially when handling bookings and cancellations. Use specific examples to illustrate your point.
✨Prepare for Shift Work Questions
Given that the role involves shift work and occasional weekends, be ready to discuss your availability and flexibility. Highlight any previous experience with shift work and how you managed your time effectively.
