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- Tasks: Design and deliver IT Solution Managed Services for a key client.
- Company: Join a game-changing business that values innovation and client satisfaction.
- Benefits: Enjoy a hybrid work model with competitive pay and potential for growth.
- Why this job: Be part of a dynamic team, shaping the future of IT services and making a real impact.
- Qualifications: Proven experience in managed IT services and ITIL certification required.
- Other info: This role offers a chance to collaborate with diverse teams and enhance your professional skills.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid role with a daily rate of £500 - £550 Inside IR35 for 6 months. This is a massive opportunity to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client.
You will be aligned to one key client and ensure that managed services meet the client's expectations, business needs, and the organisation’s delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients.
Key Skills:
- Proven experience designing managed IT services, ideally within an IT service provider environment.
- Expertise in ITIL v3/v4 (certification required).
- Familiarity with architectural frameworks such as TOGAF.
- Strong understanding of service design, service delivery, and service transition best practices.
- Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application support).
- Experience in supporting pre-sales engagements and creating service elements of bids and proposals.
- Ability to communicate complex service concepts clearly to technical and non-technical stakeholders.
Key Responsibilities:
- Lead the service architecture elements of managed services, ensuring alignment with client business requirements and operational capability.
- Discover and define client service requirements through workshops, interviews, and artefact analysis.
- Align & design where required; service offerings across ITIL lifecycle areas (service design, transition, operation, continual improvement).
- Develop and maintain service design packages including SLAs, OLAs, RACI matrices, performance metrics, cost models, and tooling architecture.
- Deliver service architecture artefacts to the transition and operational teams for effective handover.
- Collaborate with Enterprise, Solution, and Technical Architects to ensure service designs align with wider technical and business architecture.
- Actively contribute to the creation of reusable service catalog components, patterns, and templates.
- Ensure compliance with internal and external governance frameworks, including ISO, ITIL, and client-specific standards.
- Participate in service reviews and in-flight assurance activities to validate architectural fidelity and delivery effectiveness.
- Contribute towards the creation and acceptance of the operations manual and knowledge base articles.
Service Architect - ITIL, ServiceNow employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect - ITIL, ServiceNow
✨Tip Number 1
Network with professionals in the IT service management field, especially those who have experience with ITIL and ServiceNow. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in service architecture.
✨Tip Number 2
Familiarise yourself with the specific needs of the key client mentioned in the job description. Research their business model and challenges they face, so you can tailor your discussions around how your skills can directly address their requirements.
✨Tip Number 3
Prepare to discuss your previous experiences in designing managed IT services. Be ready to share specific examples that demonstrate your expertise in ITIL and architectural frameworks like TOGAF, as well as your ability to communicate complex concepts effectively.
✨Tip Number 4
Showcase your collaborative skills by highlighting past projects where you worked closely with sales, solution architects, and delivery teams. Emphasise your ability to align service offerings with business needs, which is crucial for this role.
We think you need these skills to ace Service Architect - ITIL, ServiceNow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing managed IT services, particularly within an IT service provider environment. Emphasise your expertise in ITIL v3/v4 and any familiarity with architectural frameworks like TOGAF.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills align with the key responsibilities of the Service Architect role. Mention specific examples of how you've led service architecture elements and collaborated with various teams to meet client needs.
Showcase Relevant Experience: When detailing your work history, focus on your experience across multiple domains such as infrastructure, cloud, and application support. Highlight any involvement in pre-sales engagements and your ability to communicate complex concepts to both technical and non-technical stakeholders.
Prepare for Potential Questions: Anticipate questions related to service design, delivery, and transition best practices. Be ready to discuss how you ensure compliance with governance frameworks and how you contribute to service reviews and operational effectiveness.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your ITIL Expertise
Make sure to highlight your ITIL v3/v4 certification and discuss how you've applied ITIL principles in previous roles. Be prepared to provide specific examples of how you've designed and delivered managed IT services.
✨Demonstrate Service Design Knowledge
Familiarise yourself with service design best practices and be ready to discuss your experience with service lifecycle phases. Prepare to explain how you have aligned service offerings with client requirements in past projects.
✨Communicate Clearly
Practice explaining complex service concepts in simple terms. You may encounter both technical and non-technical stakeholders during the interview, so being able to adapt your communication style is crucial.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of examples where you've successfully led service architecture elements or collaborated with cross-functional teams.
