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- Tasks: Lead change management strategies for a major transformation programme in hospitality.
- Company: Join a central transformation team focused on driving growth in the hospitality industry.
- Benefits: Enjoy hybrid working, competitive pay, and potential contract extension.
- Why this job: Be a key player in shaping change and making a real impact on the organisation's future.
- Qualifications: Experience in change management or transformation roles, ideally in hospitality or retail.
- Other info: Initial 3-month contract with opportunities to influence and develop change practices.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Business Change Lead to join a central transformation team within the hospitality industry. As the sole point of accountability for Change Management across the strategic growth programme and other key initiatives, you will play a pivotal role in guiding teams through successful adoption of new ways of working. Your work will ensure that the organisation achieves maximum value from the transformation initiatives, supporting teams in embracing change and setting the business up for long-term success.
Key responsibilities:
- Lead the development of change management strategies for a large transformation programme and supporting initiatives.
- Work closely with programme and project teams to deliver hands-on change management assessments and recommendations.
- Own and implement structured change approaches (e.g., ADKAR, Prosci) across the full change lifecycle.
- Serve as the primary point of contact for all change-related matters, ensuring consistency and accountability.
- Get involved early in strategic initiatives, identifying change impacts and ensuring change management is part of design and planning, not just implementation.
- Conduct change impact assessments and readiness reviews, identifying risks to adoption.
- Build strong relationships across functions such as operations, training, marketing, and tech to co-create and deliver change plans.
- Partner with training and ops teams to develop and roll out training materials for front-line and central teams.
- Monitor post-launch adoption and implement real-time adjustments to improve outcomes.
- Act as an advocate for change management, coaching internal teams on best practices.
Ideal experience & profile:
- Strong background in change management, business consulting, or transformation roles—ideally within hospitality, retail, or other operationally complex sectors.
- Proven experience in designing and executing change strategies across multi-site environments.
- Comfortable working in newly-formed transformation functions and setting up change management practices from the ground up.
- Deep understanding of change management methodologies.
- Excellent relationship-building and influencing skills with the ability to engage stakeholders at all levels.
- Strong communication skills, able to simplify complex concepts and create compelling narratives.
What’s on offer?
This is an initial 3 month contract with a strong chance to extend. Outside IR35 rate, hybrid working - central London offices. A chance to shape the Change roadmap for a large transformation Programme.
Change Lead employer: Freshwater Recruitment
Contact Detail:
Freshwater Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Lead
✨Tip Number 1
Familiarise yourself with change management methodologies like ADKAR and Prosci. Understanding these frameworks will not only help you in interviews but also demonstrate your expertise in leading change initiatives effectively.
✨Tip Number 2
Network with professionals in the hospitality and transformation sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led change initiatives in the past. Highlight your ability to build relationships and influence stakeholders, as these skills are crucial for the Change Lead role.
✨Tip Number 4
Stay updated on the latest trends in change management and the hospitality industry. Being knowledgeable about current challenges and innovations will show your commitment and readiness to contribute to our transformation efforts.
We think you need these skills to ace Change Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in change management and transformation roles, particularly within the hospitality or retail sectors. Use specific examples that demonstrate your ability to lead change initiatives and engage stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about change management and how your background aligns with the responsibilities of the Change Lead role. Mention your familiarity with methodologies like ADKAR or Prosci, and how you've successfully implemented them in past projects.
Showcase Relationship-Building Skills: Highlight instances where you've built strong relationships across various functions. Provide examples of how these relationships helped in co-creating and delivering change plans, as this is crucial for the role.
Demonstrate Communication Skills: Use clear and concise language throughout your application. Ensure that you can simplify complex concepts and create compelling narratives, as this will be essential in your role as a Change Lead.
How to prepare for a job interview at Freshwater Recruitment
✨Understand Change Management Methodologies
Familiarise yourself with change management frameworks like ADKAR and Prosci. Be prepared to discuss how you've applied these methodologies in past roles, as this will demonstrate your expertise and ability to lead change effectively.
✨Showcase Your Relationship-Building Skills
Highlight your experience in building strong relationships across various functions. Prepare examples of how you've collaborated with teams such as operations, training, and marketing to co-create successful change plans.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous change initiatives and how you overcame them, focusing on your strategic thinking and adaptability.
✨Communicate Clearly and Confidently
Practice simplifying complex concepts and creating compelling narratives. During the interview, aim to communicate your ideas clearly, showcasing your strong communication skills and ability to engage stakeholders at all levels.
